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Enhancing Service Systems: Goals and Proposals for Local Support and Community Engagement

This document outlines the goals and proposals aimed at strengthening the Service System within the organization. It provides a brief introduction to service system frameworks designed for group support and local service units. The update from field testers emphasizes returning to foundational principles, promoting effective communication, and addressing common challenges like unfilled positions. Key structures such as the Group Support Unit (GSU) and Local Service Unit (LSU) are discussed, focusing on outreach, planning, collaboration, and the importance of consensus-based decision-making to enhance service delivery and community involvement.

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Enhancing Service Systems: Goals and Proposals for Local Support and Community Engagement

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Presentation Transcript

  1. Service System 101 March 2013

  2. Goals • Brief Intro into Service System Proposals for Group Support and Local Service Units • Update from our Field Testers in Back to Basics • Panel Discussion • Exercises

  3. History • Service System Project passed in 2008 & 2010 WSC’s • Vision for NA Service passed in 2010 • Service System Resolutions passed in 2012 • Transition plan will be presented to WSC in 2014

  4. Common Challenges

  5. Needless Duplication

  6. Poor Communication

  7. Unfilled Positions=Addicts/Groups Not Served

  8. Elements of an Effective System

  9. Foundational Principles Purpose-Driven Group-Focused Defined by Geographic Boundaries Collaborative Flexible

  10. Service System Proposal

  11. Group Support Unit“GSU” • Welcomes new groups & members • Outreach to groups • Informal information sharing • Orientation to service • Open attendance • “Neighborhood” based • Usually multiple GSUs for one LSU

  12. Local Service Unit“LSU” • Delivers bulk of local services (i.e. H&I, PR) • Planning (i.e. projects) • Meets less often – quarterly • Conforms to recognized geographic boundaries (i.e. counties) • Uses some form of Consensus-based Decision Making (CBDM)

  13. Local Service Unit Annual Assembly Planning Event • Gathers input • Develop goals • Sets service priorities • Wide attendance of members

  14. Local Service Board“LSB” • Meets monthly (or as needed) • Officers, delegates, project coordinators • Oversees projects • Coordinates planning assembly • Develops budgets and plans • Maintains external relationships

  15. Ongoing Issues of concerndiscussion Topics • Boundaries of LSU’s and Border Communities • Consensus-Based Decision Making • Planning Process; Project-based • Lit Distribution & Fund Flow • Regional Service Offices • Seating Criteria (WSC) • Role of Zones • Incorporated Bodies (i.e. Conventions)

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