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CHAA Examination Preparation

This module focuses on Patient Access knowledge, specifically covering benchmarking as a powerful organizational improvement tool. It discusses how organizations measure their performance against industry best practices, identify quality gaps, and continually evolve to gain a competitive advantage. The content, derived from pages 123-134 of the 2010 CHAA Study Guide, outlines the types of benchmarking, including internal, external, and functional. Additionally, it emphasizes productivity measurements in Patient Access and the importance of both quantitative and qualitative analysis. A quiz at the end tests understanding.

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CHAA Examination Preparation

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  1. CHAA Examination Preparation Future Development – Session III Pages 123-134 University of Mississippi Medical Center

  2. What to Expect… • This module covers various aspects of Patient Access knowledge found in pages 123-134 of the FUTURE DEVELOPMENT section of the 2010 CHAA Study Guide. • A quiz at the end will measure your understanding of the content covered.

  3. Benchmarking Benchmarking is an Organizational Improvement Tool where a company: • MEASURES its PERFORMANCE or PROCESSES against other companies’ best practices • DETERMINES how those companies achieved their performance levels • USES that information to improve its own performance

  4. Benchmarking • By doing so, they measure and compare all functions, systems, and practices against strong competitors. • This identifies quality gaps where the hospital needs to improve in order to gain a competitive advantage. • Used continually, benchmarking ensures that best practices are always evolving.

  5. Types of Benchmarking • INTERNAL BENCHMARKING is done within the same organization. • EXTERNAL BENCHMARKING is done against another organization that provides the same service or product. • FUNCTIONAL BENCHMARKING is done in reference to a similar function in another industry.

  6. Productivity • Productivity is simply the measure of labor output of production. • In Patient Access, this typically means: • Number of registrations per day/hour/etc. • Accuracy Rate • Productivity should measure VALUE as well as OUTPUT

  7. Quantitative vs. Qualitative • Quantitative means: • QUANTITY – How much or how many patients did you register? • Qualitative means: • QUALITY – What was the Accuracy Rate of the 20 patients you registered yesterday?

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