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Implementing Teach-Back Throughout HCMC

Implementing Teach-Back Throughout HCMC. November 8, 2012 RARE Action Learning Day Jennifer Rudolph, HCMC. Structure. Performance Excellence Department Manage Organizational Initiatives Advise on the Projects to Implement Facilitate & Manage the Project. Future Process.

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Implementing Teach-Back Throughout HCMC

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  1. Implementing Teach-Back Throughout HCMC November 8, 2012 RARE Action Learning Day Jennifer Rudolph, HCMC

  2. Structure • Performance Excellence Department • Manage Organizational Initiatives • Advise on the Projects to Implement • Facilitate & Manage the Project

  3. Future Process Medication education and discharge instruction using teach back

  4. Every Project Has A Charter

  5. Timeline By December 2012 Training for New Employees Implemented August 2012 Started Provider Education & Plan April 2012 Teach-back project started, planning phase June 2012 Approved for all of HCMC March 2012 Teachback chosen as a project May 2012 2 day workgroup to develop training - initial focus inpatient July 2012 Teach-back at ReNEW Fall 2012 Continued Organizational Training (Ambulatory, Pharmacy, etc.)

  6. Defined Training Objectives • Define teach-back • Know the benefits of using teach-back • State expectations of using teach-back at HCMC • Demonstrate use of teach-back

  7. Training Plan

  8. Benefits • Organization: Standard Teaching Method • Operational leaders: Dedicated Project Management • Patient care units: Team Environment • Patients: Increased Understanding and Compliance • C-Suite: Fewer Avoidable Readmissions

  9. Sustainment • Hardwiring • New Employee Education • Integrated into other education & programs • Becoming the culture at HCMC

  10. ThankYOU!

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