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Understanding Organizational Change: Technology from an Information Systems Perspective

This study explores the impact of information and communication technologies within organizational contexts, focusing on planned, opportunistic, and emergent changes. It delves into the dynamics of planning and improvisation, radical change versus reinforced routines, and the influence of technology from various levels within an organization. It considers the social antecedents that shape technology capacities, the diverse interests driving technology selection, and the responses to new technologies. The role of technology in design, implementation, and evaluation is analyzed, along with the sociotechnical perspective that acknowledges the interactions between technical and human elements. The effects of technology on social and organizational aspects are examined, emphasizing both causal factors and the implications of technology practices.

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Understanding Organizational Change: Technology from an Information Systems Perspective

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  1. An Information SystemsPerspective Tony Cornford

  2. Information Systems • Study of information and communication technologies within organisational contexts and as part of a process of organizational change: some planned, some opportunistic, some emergent • planning and improvisation; • radical change and reinforced routine; • from above and from below; • from the centre and from the periphery

  3. Accounting for technology • Capacities of technology are are products of social antecedents involved in their production and which sustain them • Linking technologies and their ‘construction’ to diverse ambitions, interests and social forces – why we get the technologies we get • Recognising their newness – technology as an ambiguous alien – and how we respond; resistance, hostility/hospitality, domestication • Explore the role assigned and/or adopted – automate, ‘informate’,’’’transformate’’’

  4. What can we do? • Serve activities of design, implementation and evaluation, but recognising their limits • Support a sociotechnical perspective that encompasses hybrids (compounds or solutions?) of technical and human actors • Present the social/organisational effects of technology (search for cause), but also accounts of what a technology represents and becomes (consequence) – the technology in practice • Give some credence to the things we say in the margins

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