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Enterprise HR Services Meeting Summary 5 March 2014

Review of SLA performance data and reporting, availability of human resources, process development, custom reports, and more. Highlights on investigations, technical support, and training quality.

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Enterprise HR Services Meeting Summary 5 March 2014

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  1. Enterprise Human Resource Services Customer Utility Board Meeting 5 March 2014

  2. Summary

  3. Data Reporting Performance

  4. SLA#1Average time from requisition to fill Your logo here

  5. SLA #2 Average turnaround time to deliver a customized PPDB report Your logo here

  6. SLA #3 Availability of Human Resources Client Agency Managers • Process in development

  7. SLA #4 Average time to conduct investigations and provide recommendations

  8. SLA #5 Average time between receipt of customer request for i-Learn technical support and resolution Your logo here

  9. SLA #6 Average time between receipt of customer request for E-Recruit technical support and resolution

  10. No tracking provided Aug-Oct 13 due to lack of expected parameters Your logo here

  11. SLA #7 Quality of training content developed by EHRS

  12. SLA #8 Average time to conduct a reclassification

  13. Questions

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