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New Standard The Journey

This report details the comprehensive journey of our organization towards achieving the New Standard, emphasizing the importance of employer engagement. It highlights the critical steps taken, including the creation of dedicated business units, improved marketing strategies, effective use of labor market information, and enhanced feedback mechanisms. The visit from assessors evaluated our strategic plans, customer service protocols, and employer involvement, ensuring compliance with criteria. By investing in training and revamping procedures, we have successfully fostered an employer-centric approach necessary for long-term success and satisfaction.

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New Standard The Journey

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  1. New StandardThe Journey

  2. Part A – Conditional Pass • More results needed for A5 – Impact • Part B – Deferred • We were better than the application

  3. The Application • Important to get the right person to write the Application • Must cover the whole criteria • Use visual evidence in the application • Don’t rely on signposting to extra evidence • Use case studies and real experiences

  4. The Visit BCOT has • 700 employees (350 permanent) • 1300 employers who we work with • 18m turnover We had • 2 assessors for one day

  5. Who did they see? • Lead on New Standard • Principal • Finance Director • Director of Development and Partnerships • Business Unit delivery people • CoVE delivery people • HR Manager • 130 employers!!!!

  6. The Visit They asked to see: • Strategic Plan • Customer Service protocols • Mystery Shop results • Staff development records showing training related to negotiation and sales • Employer proposal – standard qualification • Employer charter • Complaints procedure • CRAE • Quality Improvement Plan • SMT minutes • Product proposal

  7. Our Action for Business Journey • Creation of a dedicated Business Unit with an Account Manager focus and strong links into curriculum areas • Better collection and use of LMI • CRMS used across the College • More employer feedback collected and used effectively • Targeted marketing • Investment in industry standard resources • Sales training for account managers • Employer friendly systems and procedures

  8. Key partner in the Business Link brokerage scheme • Sharing good practice with other colleges • Revamping the advisory committees to make them more relevant to local employers • The production of an employer friendly business directory • The production of an employers charter

  9. Creation of a strategy to monitor employer satisfaction at all stages of their journey with us • Job descriptions changed to include employer liaison • Employer engagement module for new staff • Secondments to industry for staff

  10. Without all those things we could not have achieved the New Standard • So many changes that we needed to make to become employer focussed

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