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CEES Workshop Antalya, Turkey 13 h March 2010

CEES Workshop Antalya, Turkey 13 h March 2010. Agenda. 09.30-10.00 Welcome and introduction  (All) 10.00-10.20 CEES overview  (Brunel) 10.20-10:40 D1 - Relevant Works (including feedback) (Brunel)

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CEES Workshop Antalya, Turkey 13 h March 2010

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  1. CEES WorkshopAntalya, Turkey13h March 2010

  2. Agenda • 09.30-10.00 Welcome and introduction  (All) • 10.00-10.20 CEES overview  (Brunel) • 10.20-10:40 D1 - Relevant Works (including feedback) (Brunel) • 10.40-11.20 D2 - Citizen Satisfaction Model (AUB)11.20-12.30 Discussion on D2 (All)12.30-13.30 Lunch13.30-14.00 D7, D8 - Field Trial in Turkey (Turksat) • 14.00-14.30 Discussion on D7 & D8 (All) • 14.30-14.40 Closure

  3. EU FP7 IAPP • Industry and Academia Pathway Program • EU FP7-People-Marie Curie • Goal is to facilitate the knowledge exchange between industry and acadmia in Europe and ICPCs. • Secondments and recruitments as a major means of knowledge exchange

  4. C E E S • CEES aim • Develop a process model for the measurement of citizen satisfaction of e-Government services • CEES objectives • Develop a CSM (citizen oriented eGov services maturity model) • Develop a reference process model (RPM) where in one or more CSMs based on DEA • Verify the CSM and RPM in real world eGovernment services • Exchange knowledge between industry and academia via secondments & recruitment • Disseminate the project output to be used in Europe and possible world-wide

  5. CEES Consortium

  6. A1.Literature Review (CSM) A8.Customize Process Model A5.Reference CSM A2.Provisional CSM A9.Field Trial (UK/Lebanon) A6.Identify Best Practice A3.Field Trial (Turkey) A10.Evaluate Field Trial A7.Provisional Process Model A4.Enhance CSM A11.Reference Process Model TurkSat Brunel Univ. AUB • eGovernment • IS Evaluation • - Business process • - IS Governance • Business process • evaluation in public sectors • Decision models and • DEA method eGov Gateway (Turkey)

  7. Major Deliverables

  8. Conceptual Framework: CSM Needs theory ERG Growth Citizen satisfaction i.e., services for regulation for growth Cost, Risk Benefit, Opportunity Relatedness DMU: An eGov service instance that provides a particular experience to a user. i.e., services for social duties Existence DEA cost Benf. i.e., services for security & survival eGov Inst 1 Risk Oppt. ….. Cost Benf. eGov Inst. n Identification of services for improvements Identification of citizen group for strategic management Risk Oppt

  9. Project Schedule (Year 1) Brunel AUB Turksat Mile- stones M1:CEES Web active M2:D2 approved D2 draft (CSM) 1steGov Workshop Turkey Deliv- erables D1 (Literature review) D7 Field trial requirements D8 Field trial Spec. D2 (CSM) Second recruit Post doc at AUB (Jul 2009 – June 2010) S11 S12 UBRU(1)/AUB(1) –> Turksat Review Meeting Kick-off (London) Izmir, Turkey CC Ankara Jan 2010 Apr 2009 May Jun Jul Aug Sep Oct. Nov Dec Feb Mar

  10. Project Schedule (Year 2) Mile- stones M3: Field trial completed M4: Field trial completed 2nd Field trial (Ankara) Deliv- erables 1st Field trial (Ankara) 2ndeGov Workshop Beirut Second recruit Post doc at AUB (R1) R2 S13 S2 S3 Turksat (2) –> Brunel Brunel(1) -> Turksat EMCIS2010 (Ahbudabi) Review Meeting CC CC Beirut Mid-term Review (Brusel) Jan 2011 Apr 2010 May Jun Jul Aug Sep Oct. Nov Dec Feb Mar

  11. Project Schedule (Year 3) Mile- stones M5: draft D4 delivered Deliv- erables D4 (Reference CSM) EMCIS 2011 Istanbul D3 (Reference CSM) D9 Field trial requirements D10 Field trial Spec. Second recruit Post doc at Brunel (R2) S4 Turksat (2) –> Brunel Review Meeting CC CC Jan 2012 Apr 2011 May Jun Jul Aug Sep Oct. Nov Dec Feb Mar

  12. Project Schedule (Year 4) Mile- stones M6: Field trial completed M7: RPM finalised D12 (Exploitation Plan) EMCIS 2012 Beirut Field trial (UK/Lebanon) Deliv- erables D5 (Final RPM) D11 (Dissemination Report) Second recruit S5 Turksat (2) -> AUB Review Meeting Beirut CC CC Beirut Final Review (Brusel) Apr 2012 May Jun Jul Aug Sep Oct Nov Dec Jan 2013 Feb Mar

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