Making social networks business critical in SharePoint

1. Making social networks business critical in SharePoint Rico Ho, Solution Evangelist CRN Solutions

2. Agenda • Enterprise Social vs. Social Network • Case Study • Demo: Social@Work • Making social business critical • Demo: Social Integration • Lessons learnt • Questions & Answers

3. Enterprise Social vs. Social:What are the similarities? • People & Profile • Groups • News Feed • Contents • Micro blogs & Documents • Albums & Photos • Events • Feedback • Likes, Comments, Share Creating a single channel to engage users feedback

4. Enterprise Social vs. Social:What are the similarities? • Who am I? What do I do? • Who do I hang out with? • What’s happening lately? • What I have experienced? • What I am working on now? • What did I see? • Where am I going? • What do I think? • Likes, Comments, Share Employee engagement

5. Enterprise Social vs. Social:What are the differences? • Reach: Formal within a closed community • Association: Colleagues & Work Teams • Purpose: To improve employee engagement for driving business outcome • Tone: Cordial, casual, professional • Response: Required • Content: Unstructured, structured, LOB data From fun to business

6. Enterprise Social:Cultural Readiness Thinking allowed Thinking Aloud Empowered to take action

7. Enterprise Social:Case Study • Malaysia’s leading infrastructure group • Engineering • Property • Infrastructure • Major projects • SMART Tunnel • MRT • Firm believer in user empowerment • Currently on SP 2010 • From 0 to social in 10 minutes !

8. Enterprise Social:What is business critical? • Core competence • Alignment to nation’s needs & authorities • Engineering competencies • Partnerships & supply chain • Land bank / acquisitions • Core processes • Projects conceptualization & pitching • Projects planning & budgeting • Projects execution & reporting

9. Social Enterprise @ Work • Departmental communication channel • News & Announcements • Events • Communities of practice • Project Functional Teams • Domain Expertise Groups • CSR & Sports Club • Centralized channel of communication • Incorporate social features into business applications • Use personal newsfeed to reduce email overload

10. demo Enterprise Social @ Work

11. Enterprise Social vs. Social:Social Experiment #1 • It is still social… • Sports & special interests groups • People you want to hear from are too busy • People that you don’t want to hear from are… • Culture may depend on more vocal users How to justify a paid FB in your company?

12. Enterprise Social:Real world challenges • Autocratic vs. democratic work culture • Lack of senior management support • Tighter security and data privacy controls • Getting enough people to collaborate • Lack of direction from HR • Infrastructure readiness • Need to transform business data as social input

13. Enterprise Social: GroupsContent visibility control • Three types of visibility • Open – Company wide, e.g. HR • Public – My preferences, e.g. Sports Club, HSE • Private – Managed teams, e.g. project teams • Contributions control • Approval required – company wide • Appointed – public groups • Open to all – private groups • Cooling off period

14. Enterprise Social:What makes it business critical? • Business outcomes and contents needs to be incorporated into social feed • Formal people relationships are required to control data visibility • New or existing applications needs to be able to re-use or integrate into social functions • Need to combine data across all systems for analytics Incorporating social into business processes

15. Enterprise Social vs. Social:Implementation strategies • Enable custom actions of SP lists & libraries • Expose LOB people membership as groups • Integrate seamlessly LOB data with SP • Highly configurable notification engine • Reusable solutions and modules • Flexible data presentation layer Easy to change and extend by business users

16. Social Enterprise:Business Process Integration Project Office Ideas News Feed Ideation Documents Tasks Communities & Team

17. demo Enterprise Social: Process Integration

18. Lessons Learnt • Project Management • Not an IT project - organization change management • Involvement of stakeholders critical – Senior Executives & HR • Technology • Agility & Flexibility of technology is crucial • Perpetual beta – ability to patch solution is essential • Think “common”, start “small”, build “deep” • Costs • Contributor is King! – How do you keep them happy? • Need to measure ROI to make it sustainable

19. Why did we build it? • Because we can ! (completed within 6 weeks) • Started on SharePoint 2010 • Needed the flexibility to change and extend • Integration to business • Creating a single communication channel • Leverage on common constructs, e.g. likes, comments • Ability to gain insights on users’ preference and behaviour • Future • Connect to SharePoint 2013 Newsfeed mechanism • Extend to partners and customer extranet

20. About • SharePoint Application Development Tool • Complete solution framework with auto-documentation • Transaction processing and workflow capabilities • Reporting with tight integration to LOB data • Solutions Governance & Management • Application store with quick package & deploy capability • Versioning control and solutions patching • Tangible business benefits • Up to 5X faster than traditional development methods • Short learning curve without programming expertise • Upgrade path to future versions of SharePoint (2007  2013)

21. Contact www.webparts360.com rico@webparts360.com Ever seen a solution built in 30 mins?

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23. For evaluation http://tinyurl.com/spcsea