Performance Measurement & Management for Next-Generation Workforce Systems

1. Welcome to the Marshall Center PowerPoint Template. To add text, click on the visible text, delete the template titles, and enter your data. To add additional slides, use Ctrl + M. You can modify the slide layout (i.e. select a pre-set layout for tables instead of a layout for text) by right-clicking on the slide background and selecting Slide Layout. Commonly used sample layouts are included. To delete slides you don’t want to use, choose Delete Slide from the Edit menu. You can also Duplicate Slides through the Insert menu. Pre-set slide transitions are included. They can be changed through the Slide Show menu. Finally, to hide comment fields (like this box), select Comments from the View menu. Please email Sarah Looney at looneys@mail.utexas.edu if you have any questions. Performance Measurement & Management for Next-Generation Workforce Systems Christopher T. King National Governors Association Workforce Policy Forum Washington, DC December 2002

2. Workforce Accountability Eras Use this page to create bulleted lists. • Emergence & Expansion, 1978 - 1992 • Cross-Program & Business Application, 1993 - present • Next Generation, 2003 - ?

3. The Current Framework Use this page to create bulleted lists. • MAJOR PROGRAMS: WIA, Adult Ed & Literacy, Perkins III • PROGRESS: consistency, cross-program rewards, market mechanisms, customer satisfaction • CHALLENGES: ‘silos’; employer & systems measures; data collection, reporting, & sharing; LMI

4. Changing Context Use this page to create bulleted lists. • Contingent, temporary work • Technological advances • Demands for timely information • Policy & program devolution & greater local accountability • More knowledgeable, demanding public

5. … Competing Paradigms Use this page to create bulleted lists. • Public Administration (Wilson, Weber & Taylor, circa 1900) • 360-Degree Feedback & ‘Answerability’ (Behn, 2001) • Market-Based (Sheets, 2002 & others)

6. Next-Generation Requirements This page creates bulleted lists but it also includes animation (click F5 to view). To add animation to other slides, choose Slide Show from the menu bar. You can then choose from Preset Animation features or design a custom animation style. • Greater market & systems orientation • Recognized, portable credentials • Improved learning outcome measures • Independent accreditation and certification

7. … More Requirements This page creates bulleted lists but it also includes animation (click F5 to view). To add animation to other slides, choose Slide Show from the menu bar. You can then choose from Preset Animation features or design a custom animation style. • Enhanced labor market information • Scalable outcome measures: individual, institutional, corporate, system (*recent OMB action*) • Links to leading global, national, state & industry skill standards

8. Recommended State Strategies This page creates bulleted lists but it also includes animation (click F5 to view). To add animation to other slides, choose Slide Show from the menu bar. You can then choose from Preset Animation features or design a custom animation style. • Expanded use of workforce & education ‘flex’ authority • Enhanced Balanced Scorecard Approach with market elements • Specific action steps; e.g., recognized, portable credentials, systemic incentives, learning outcome measures.

9. Use this page as the final slide in your presentation. For More Information Chris King 512-471-2186 ctking@uts.cc.utexas.edu