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Military Entrance Processing Station CTO Implementation

This contract outlines the provision of official and traditional travel services by a Commercial Travel Office at designated locations. The contractor shall utilize the Defense Travel System for DoD travel authorizations, transaction fees, payment methods, and quality assurance standards. It includes requirements for transaction fee definitions, forms of payment, and contractor actions. A Quality Assurance Surveillance Plan is established to monitor and evaluate CTO services along with performance ratings and Contract Discrepancy Reports.

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Military Entrance Processing Station CTO Implementation

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  1. Military Entrance Processing Station CTO Implementation

  2. Small Business Set Aside Scope of Work Commercial Travel Office shall provide official Travel Services at designated locations. The Contractor shall provide Travel Services facilitated by the Defense Travel System (DTS) as well as Traditional Travel Services in advance of DTS availability at Government designated locations

  3. Transaction Fees The fee charged by a CTO is for one DoD travel authorization, which includes all travel arrangements including enroute assistance. A transaction comprises of air, rail, hotel, or rental car reservations (or any combination, there of) and may include multiple segments, multiple tickets, or changes (including cancellations) for travel services • Fee is charged when the ticket is issued • If no ticket, fee is charged at time hotel or car reservations are made • If flight changes require that a new ticket be issued, a second fee can be charged Note:Transaction Fees are located in Section B of the contract

  4. Transaction Fee Definitions • Traditional Transaction • Request for travel management services received by the CTO directly, not using the DTS PNR-Gateway (Web Portal) • Traditional Non Air/Rail Transaction • Reservations for rental car, hotel and bus not involving an airline rail ticket made by traditional means. The fee for this service shall be charged upon confirmation of the reservation

  5. Forms of Payment There are three types of payment methods for travel services rendered under this contract • Individual Billed Account (IBA) • Centrally Billed Account (CBA) • Government Transportation Request (GTR)

  6. Transaction Fee Method Point of sale is the method charged for one DoD travel authorization, which includes all travel arrangements. The fee shall be charged upon services being rendered by the CTO

  7. Requirements Italics text differentiates between Traditional and DTS services

  8. Requirements Cont. Italics text differentiates between Traditional and DTS services

  9. Requirements Cont. Italics text differentiates between Traditional and DTS services

  10. Requirements Cont. Italics text differentiates between Traditional and DTS services

  11. Requirements Cont. Italics text differentiates between Traditional and DTS services

  12. Requirements Cont. Italics text differentiates between Traditional and DTS services

  13. Requirements Cont. Italics text differentiates between Traditional and DTS services

  14. Requirements Cont. Italics text differentiates between Traditional and DTS services

  15. Requirements Cont. Italics text differentiates between Traditional and DTS services

  16. Requirements Cont. Italics text differentiates between Traditional and DTS services Requirement CTO Actions Reference C 4.16.2.DTS The Contractor shall provide research and other assistance as may be required to support the TO or other authorized Government official to resolve pending reconciliation issues. This assistance may be required on CBA reconciliation issues both in the DTS and outside the DTS. Traditional CBA reconciliation Note: The Contractor shall provide the CBA reconciliation package on one 3.50 double density, double sided disk, along with three separate packages of travel orders, itinerary/invoices and refund notices in ticket number sequence

  17. Quality Assurance Surveillance Plan (QASP) • Provides guidelines to monitor and evaluate CTO services • Provides performance requirements • Provides a description of the roles and responsibilities of the Quality Assurance Evaluator (QAE) • Quality Assurance Evaluator (QAE), will be the designated support at the local or site level

  18. Performance Ratings • CTO performance areas are rated by determining an Acceptable Quality Level (AQL) of Satisfactory or Unsatisfactory • Ratings are assessed using local level feedback, direct observations and monitoring CTO service areas • CTO performance summaries are submitted in the CTO summary report

  19. Contract Discrepancy Report (CDR) • A Department of Army (DA) Form 5479-R CDR will be issued to report unsatisfactory service by the CTO • CTO has five workdays to provide a response with improvement strategy • CTO will be re-rated 30 days after a DA Form 5479-R CDR is issued • If performance does not meet Statement Of Work (SOW) requirements Contracting Officer (KO) will pursue contract action

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