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KPMG LLP Risk and Advisory Services Business Continuity Management

KPMG LLP Risk and Advisory Services Business Continuity Management. kpmg. Terrific Table-Top Tips for a Crisis Management Exercise. Welcome to Today’s Meeting . Our Objectives Today . . . Your Tips and Best Practices: Participants Supplies Logistics Scenario Conducting the Exercise

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KPMG LLP Risk and Advisory Services Business Continuity Management

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  1. KPMG LLPRisk and Advisory ServicesBusiness Continuity Management

  2. kpmg Terrific Table-Top Tips for a Crisis Management Exercise

  3. Welcome to Today’s Meeting • Our Objectives Today . . . • Your Tips and Best Practices: • Participants • Supplies • Logistics • Scenario • Conducting the Exercise • Post Exercise • Sample Task List • Demo

  4. BC Plans continue until “normal” operations resumed Disaster Recovery Plans CM Plans “trigger” Disaster Recovery Plans and Business Continuity Plans Business Continuity Plans Crisis Management Plans Unplanned Event (something bad happens) “Normal” Timeline Relation of Planning & Execution DR and CM Plans “stop” upon successful completion

  5. Sample Task List:

  6. Interactive Mock . . . For Practitioners by Practitioners • Simplistic Exercise: • Learning Tool • Interaction is the Key • BC versus DR • Legend Symbols • Action • Information • Incoming Call • Time Out • Ready? A I

  7. Scenario I News Flash April 28, Wednesday, 7:45 a.m. The local TV stations and newspapers have reported concerns about a large number of sinkholes which have developed during the past week, especially near the airport, due to numerous days of heavy rain. 8:05 a.m. Upon hearing this news, as a precaution, the Business Continuity Manager alerts the Crisis Management Team Leader. 8:45 a.m. The Team Leader requests a Crisis Management Team meeting for 9:30 a.m.

  8. Scenario (continued) A 8:46 a.m. [The Airport Campus Facility Manager calls the CM Team Leader.] • At 8:35 a.m., a portion of the ground, about 30’ wide x 40’ deep, gave way just inside the entrance to the campus. • Three cars, a van, and a truck were on the road at the time of the collapse. • Presumably employees and a delivery vendor • Emergency personnel have arrived and are trying to access the sinkhole. • Able to hear someone yelling and a child crying • National Bring Your Child to Work Day

  9. Scenario (continued) A • The fire department assessed that the sinkhole is getting larger and that other large sinkholes are developing in the area at a fast rate. 8:55 a.m. [Facility Manager calls the Crisis Management Team Leader] • They have determined that 12 people are in the sink hole. • Still do not know their identities. • The van was the ‘Car Pool Van’ from Mecklenburg County. Not sure if it was leaving or arriving. • The car is a red Corvette. • Employees are not able to get in or out of the facility with their vehicles. • Numerous media trucks and helicopters are arriving.

  10. Scenario (continued) A • Battalion Chief Mark Sparks has requested the campus be evacuated for an indefinite period of time. 9:00 a.m. - Status • The 8:30 a.m. daily shipments did not leave the facility. • Unable to contact the plant manager. • Drives a red corvette . . . • Family members are clogging the company PBX. • Many are unable to contact their relatives (employees). 9:20 a.m.

  11. Lessons Learned

  12. This document was prepared by: KPMG LLP Risk Advisory Services Robbie Atabaigi, CBCP Senior Associate – Atlanta – BCM Services ratabaigi@kpmg.com – (404) 222-3257 Jeff Dato, MBCP Senior Manager – Atlanta – BCM Services jdato@kpmg.com – (404) 222-7378 Martin Myers, MS, MBCP Senior Manager – Richmond – BCM Services wmmyers@kpmg.com - (804) 782-4237

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