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This Is the Way It Was

Learn about the challenges, solutions, and outcomes of achieving ISO 9001:2015 certification at the St. Louis Conference on Nov. 3, 2016. Discover how the company improved consistency, product performance, and customer satisfaction, while reducing overall costs.

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This Is the Way It Was

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  1. This Is the Way It Was St Louis Conference Nov. 3, 2016

  2. WRE History • 2001 acquired from Rockwell Collins • Push from industry for developing software • Development of Positive Train Control (PTC)…patent • Single source for PTC …10,000 hrs. of lab & Field testing (5.2yrs.)

  3. Status • Division (GT) office ISO 9001:2008 certified • CMMI Development 1.3 L2 certified • Recertification for CMMI…soon • 65% compliant to ISO 9001:2008 standard requirements

  4. Challenges • Improve consistency & product performance • Customer’s increased demand, awareness, satisfaction • Corporate pushing for certification • Overall costs (certification) • ROI

  5. Challenges (cont.) • Risk-based thinking requirement • Increased leadership requirement • More emphasis on customer satisfaction outcomes • Overall ISO gap status

  6. Issues • Limited resources…no additional staff to assist • Knowledge…lacking documentation of many processes (Tribal Knowledge) ex. Engineer – requirements. • More emphasis on process requirements • Training employees

  7. GAP Analysis • Corporate…Key Gaps…(Nov. 3, 2015) • (25) Major Key Gaps… Missing documentation Quality objectives Skill Set Matrix (training) Peer Review Process Management Review Process

  8. Mirror Image • Management status review…Feb 2016…118 days (included 3 major holidays) • Challenged.. “At the bottom of the mountain, looking upward” • Is ISO still our goal? • ISO 2008 or 2015? • History…JP Russell email/letter

  9. HOW? • Developed an ISO Steering Committee (PM, QA, Mgmt.) • Developed a schedule and matrix broke down tasks. ??? assigned dates & names to tasks • Weekly reviews…colored completions, misses

  10. Results • Recertified our CMMI Development 1.3 L2 Feb. 16, 2016 • Certified ISO 9001:2015 Feb. 19, 2016 (Concepts Quality Assurance Labs) After certifications…Barbeque luncheon

  11. Outcome Status • Improved Management Team…more responsive, risk based thinking • Efficiency improved…traceability • Staff motivation…confident…pride (including Management) • Increased demand for product…US & Internationally

  12. Outcome Status (cont.) • Audit by customer 10/25/16…No Issues (Third customer audit since certification completion with “No Issues”)

  13. Contact Information Lawrence Mossman lmossman@netins.net cell: 319-541-4477

  14. Questions?

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