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ReSPA. Regional School of Public Administration www.respaweb.eu. About ReSPA. International organisation entrusted with boosting regional cooperation in PA in WB Unique historical endeavor to support the creation of accountable, effective and professional PAs in WB
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ReSPA Regional School of Public Administration www.respaweb.eu
About ReSPA • International organisation entrusted with boosting regional cooperation in PA in WB • Unique historical endeavor to support the creation of accountable, effective and professional PAs in WB • ReSPA members (Albania, Bosnia and Herzegovina, FYR Macedonia, Montenegro and Serbia
ReSPA objectives • Overall objectives • To transfer new knowledge and skills • To facilitate the exchange of experiences within region • To facilitate the exchange of experiences between the region and EU MS
Activities and target group Target group: • Officials from ReSPA countries Activities: • Training activities • High level conferences • Networking events and publications
E Gov Working group • Established and supported by ReSPA as of 2012 • Strong focus on PAR, effective PA Services and Anti- corruption
E Gov Working group products • 2012-13: Comparative E Government study • 2014: Study on “Abuse of Information Technology (IT) for Corruption” (with the Ethics and Integrity WG) • 2015: E to Open Government study • Checklist for Assessment of Risks for Abuse of IT for Corruption (practical follow-up of previous)
E Government Working group • Meetings to create and facilitate a platform for E Government trainers and practitioners • Support to strengthen and improve level of quality and efficiency of WB PAs • Support to improve capacity for change, utilize and implement new ideas • Support to build trust and collaboration across government and within society • Support to build access to services for people who are offline • Support for transparency through Open Data and Open Government
E to Open Government Study • Need to follow up (update) 2013 WB E Government comparative analysis • Idea to support and examine • E & Open Government processes, trends and potentials • WB PAs weaknesses/bottlenecks • Future development in the region
E to Open Government Study • Structure reflects EU good practice focusing on good governance and PAR process • Focus on ReSPA members and Kosovo* • Examine 2015 E & Open Gov state in WB, success, lessons learnt, ID past and current challenges * This designation is without prejudice to positions on status, and is in line with UNSCR 1244 and ICJ Advisory opinion on the Kosovo Declaration of independence
E to Open Government Study • Focus on: • Processes and outcomes • Provision of information • Service delivery • Interaction G2C, G2B, G2G and G2CSO • New issues examined OGD, CC, PPP and PCP
E to Open Government Study • Findings elaborate individual WB country developments on: • Policy and strategic level • Specific E&Open Gov institutional settings and implementations • Relation with PAR • Best modalities to improve PA productivity, efficiency and effectiveness (RECOs) • Offers guiding principles for regional project initiatives • Aims to further support the life-long learning cycle
E to Open Government Study • Highlights: • Areas most needed to improve capacity building in PA • Need for horizontal & vertical networking within institutions, countries and region • Cross-cutting nature of E & Open Gov • Importance of E & Open Gov being acknowledged across WB • That more resources are being allocated with benefits already detected
Alignment with SIGMA Priorities Study leads to a number of conclusions regarding the contribution that E and Open Gov can make to each of the six SIGMA priorities as part of the PAR process
Priority 1 - Strategic framework of public administration reform • The provision of up-to-date, accurate information as base for strategic decisions • The ability to interrogate data • The ability to undertake ex ante and ex post impact assessments of different policy options • The ability to undertake widespread consultations and awareness raising • The ability to increase trust in the process
Priority 2: Policy development and coordination • … same as for Priority 1 … ✚ … • Mechanisms, tools, data for content and knowledge management • Decision-making at policy level
Priority 3: Public service and human resources management • Mechanisms, tools, data for content and knowledge management • Decision-making on public service and human resources level • Service monitoring and feedback • Human resources monitoring and feedback
Priority 4: Accountability • Transparency • Publishing data and information, • Tracing and assessing processes and decision-making for future improvements and refinements
Priority 5: Service delivery • Base registries to enable well functioning services • Interoperability • Online and traditional services • Push and pull, portals, user-centricity and empowerment • Service co-creation and refinement
Priority 6: Public financial management • Allocating • Managing • Tracking • Monitoring • Auditing • Open Data • Public procurement
General observations • E Gov is basis for developing Open Gov • Very close coherence between E and Open Gov development • Leading E Gov WB countries ~ Leading Open Gov WB countries • E Gov in WB focused on initial development • Digitizing the back office • Front-office online services
General observations • Good basis not yet fully established (tech., org., competence, political support) • Open Gov uses ICT to make Gov transparent, participative and collaborative • Progress to Open Gov in WB needs better basis
Country observations • Albania • Performing very well on both E and Open Gov, esp. transparency and participation • Needs to address collaboration issues as here it is falling well behind the regional leaders • BiH • Performing less well than the regional average on both E and Open Gov • Does relatively well on transparency, less well on collaboration, poorly on participation • Collaboration and participation need attention (well behind the regional leaders) • Kosovo* • Weakest of the six participants in both E and Open Gov • Late developer with political and institutional challenges not faced by others • Promising start in collaboration and transparency • Needs to address issues across the board • Macedonia • Performing less well than the regional average on E Gov • Slipped somewhat behind the other countries on E Gov in the past few years • Earlier achievements in E Gov have contributed to an exceptional performance • Leader on transparency and a good performance on participation • Montenegro • Clear regional leader in both E and Open Gov • Doing extremely well on participation and very well on collaboration • Should give more attention to transparency (only an average score) • Serbia • Performs at average level on both E and Open Gov • Does very well on transparency and participation • Being held seriously back by its lack of any real efforts regarding collaboration • Slipped somewhat in the past few years
Albania RECOs • To implementation Digital Agenda AP • To integrate with the Digital Single Market process in the region in line with EU Integration agenda • To create interoperability for cross border services in line with EU practice • To implement OGP based adoption of monitoring and measurement tools • To implement measurement of the impact of transparency and open data
BiH RECOs • To solve the eSign issues so that its not preventing further E Srvcs development • To deploy the eSign of the Council of Ministries for internal E Comm within PA • To deploy mutually recognized centralized national eID G2C/G2B eSign system • To focus primarily on internal PA E Srvcs • To embrace Open Gov PPP and PCP initiatives • PPPs/PCPs to be created to ensure Gov bodies to work by Open Gov principles • To establish one central place for citizen complaints and feedback on administration services
Kosovo* RECOs • E&Open Gov as support to SIGMA RECOs (early stage PAR) • PA to: • Open related data including strategic documents • Make data available online and to seek feedback (CSO, citizens, SMEs etc.) • Publish datasets to contribute to PAR monitoring and reporting (e.g. on PA, procurement, land property, budget sp-ending etc.) • To create Open Gov data based performance monitoring system • To create feedback based reporting system on European Integration • To use Open Gov data also for building effective G2X nonE Srvcs • Create Open Data portal through PCP/PPP initiative • Gov to seek support for financing and guidance for capacity building • FoA2I laws to be revised for OGP policy compliance • FoA2I to make data available in machine readable format
Macedonia RECOs • To adopt a “strategy-first” approach (laws, bylaws, projects adopted and implemented only if aligned with national strategies) • MISA to be redefined to WG or TF chaired by the PM or PMO • LT IS/DS strategy to be developed & adopted • As umbrella, covering E Gov, Open Gov and CC • To define the general goals to be achieved • To establish benchmarks on E&Open Gov and PPPs • To develop a methodology for institutional functional analysis from an E Gov perspective and its implementation • To develop plans for public participation on the institutional level • To develop a new regulation/law for E Srvcs delivery, tariffs (fees) and quality (SLA) • To revise the Law for Electronic Management to align it with CC Srvcs • To adapt ISSEC certification to new CC environment • To finalise the implementation of the Interoperability Framework • To finalise development of technical Interoperability standards • To develop citizens and address register as basis for electronic exchange for all PA procedures • To finalise and publish data quality standards
Montenegro RECOs • To implement E Srvcs that: • Are focused on users, especially SMEs • Have high level of accessibility for all users • Are customized for minorities and marginalized groups • Will enable E Services to Diaspora • Will enable online education for PA users and also for civil servants • To develop new simpler eID in order to increase volume of used E Srvcs • To adapt processes and regulations within PA so that: • The law on E Gov can be fully implemented • All E Srvcs can be readily available through E Gov portal • To make continuous efforts to implement specific actions and projects within the PA to create a non-paper based administration
Serbia RECOs • To consolidate all existing Gov DCs to private Gov cloud • To transfer all E Srvcs to private Gov cloud • To establish unified, national, cloud-based: • ERD(C)MS system with knowledge management functions • CRM-based E Participation w/multiple channels (mobile, voice, video, mail, chat etc.) • Updated, simplified and fully citizen-oriented E Gov portal • Updated PP portal to enable Open Data and online reporting and analysis • OGD portal to enable public access and use of Open Data • Public APIs for secure reuse of all portal data w/out copying/duplication • To train • PA employees about their role in E Srvc delivery • Higher level officials about the benefits of transitioning to CC • Medium and higher level officials about the benefits of PPPs and PCPs • Users through campaigns and visibility to adopt and use E Srvcs • ICT related PA employees by ToT (coaching) for continuous PA employees training • To lobby • For the adoption of the benefits of transition to CC • For the adoption of the benefits of using PPPs/PCPs • Interested parties to actively participate in transition to CC • Interested parties to create new market niches based on CC and PPPs/PCPs • For active participation in the transition to ITaS O&M model • For adoption of holistic E Gov legislation
External assistance RECOs • Strategic and legislative support • Long-term E Gov, Open Gov and information society strategies • Assistance with legal framework • Technical support • Strategic approach to interoperability and base registers • ‘One-stop-shop’, ‘once-only’ and ‘digital by default’ strategies • User-centered and multi-channel strategies and implementation • Digital security and data protection strategies and implementation • Open source and modular software solutions • Support for transparency, trust and participation strategies and implementation • Support for cloud services • Developing cloud solutions, best practices and cost-benefit analyses • Transition from legacy to cloud systems • Online fully transactional cloud-based services • Support for open data • Open data strategies and implementation • Open data portals and support for demand-side and usage • Organisation and capacity building • Strategies and implementation for PPPs • PCPs/Platforms for collaborative work and collaboration • Strategies and implementation for a safe Internet • Financial support and special assistance • Continue to provide finance and fiscal expertise • Multiple twinning aligned with EU strategies and good practice
Methods for RECOs delivering • Workshops, ToT, training networks, summer/seasonal schools, learning materials • Regional Centre of Excellence Network as a laboratory for innovation and knowledge transfer • Greater focus on sub-national entities, such as cities, municipalities and rural areas (E Gov mostly locally experienced) • ‘Boot-camps’ tailored to specific groups (politicians, PA staff etc.) as one/two day intensive training events with hands-on activities • Exchanges and visits based on best practices and good examples • ReSPA focused support to individual countries depending on a negotiated programme (each has quite specific requirements) • Regional PA Excellence Awards • Regional cooperation and direct partnering • Regional comparative studies • Greater use of WebRTC solutions for webinars, conference and video calls
General recommendations • Align the work of the E Gov WG with the European E Gov AP 2016-2010 (agreed by EU MS and aligned with the EU 2020 Strategy) • Plans for future initiatives in the fields of: • Co-creation and collaboration • Public-Private Partnerships (PPPS) • Public-Civil-Partnerships (PCPs) (formal and informal with citizens, interest groups, etc.) • Re-usable modular public services • Generic building blocks • Digital Service Infrastructure • ReSPA to continue close collaboration with WGs on PPP, OSS, E&I and PAR
How non WB countries can benefit from this study? • Previous Gen RECOs valid also for non WB countries • Non WB countries can initiate or update: • Regional cooperation • Direct partnering • Regional comparative studies • Country comparative studies • Bilateral PAR projects with WB countries • Twinning/Knowledge transfer with WB countries • E&Open Gov Benchmark (local, regional, EU)
Peer with us … Regional School of Public Administration Branelovica 81410 Danilovgrad Montenegro T: +382 (0)20 817 200 F: +382 (0)20 817 238 E: respa-info@respaweb.eu