December 2013 Customer presentation

1. CC5000 The Customer Concierge in Retail December 2013Customerpresentation

2. The Problem-SHOWROOMING • The CC5000 Customer Concierge is a unique self service customer kiosk hardware & software platform that enables enterprises to deploy interactive customer-facing solutions that can: • Improve the customer’s experience • Increase customer satisfaction & Improve customer service • Puts information at the customer’s finger tips for easy access; Extend the aisle • Offer a personalized experience that can help to enhance/build customer loyalty Retailers are becoming unpaid showrooms for consumers to touch, wear, smell and evaluate products physically and then order them elsewhere virtually. Brick and mortar retailers must leverage their physical presence in order to deliver value that cannot be attained solely online.

3. The problem-poor customer service Retailers often find it difficult to retain quality, informed employees. Customers often complain they cannot find help when they need it leading to poor customer satisfaction. Retailers need to find ways to provide quality customer service without increasing costs

4. The solution-cc5000 The CC5000 enables retailers to provide the kind of customer engagement experience that delivers the true value retailers are looking for. Increase customer satisfaction – ensures repeated business Improve the customer experience – make them want to come back to BUY at your store Puts information at customers finger tips; makes purchasing decision more informed Delivers a personalized experience that helps to build customer loyalty

5. The core fourCustomize applications to personalize the experience SEARCH CONNECT COMMUNICATE PROMOTE

6. search • The CC5000 blurs the line between online and brick and mortar • Create an ENDLESS AISLE of merchandise by providing access to online inventory while in the store • Customers can touch and feel items in the store and either buy right there or order and ship to home • Provides in store access to the information readily available online-while in the store - added product information, product brochures, accessory information - for a more informed decision

7. connect • Customer can connect their Smart phone to the CC5000 while in the store for a more personalized experience • Retailer can build custom applications designed to integrate with their existing loyalty/rewards programs; send coupons, offer incentives WHILE in store • Provides a framework for integration with social media sites 63% of Smartphone owners use device in store to search while shopping Econsultancy-Mobile Commerce Compendium 6/13

8. communicate • When customers need help, they can choose a video or voice call. Retailers have the flexibility to route those calls to workers in or outside the facility to better leverage product • experts who may be in other locations. • Enhance the customer’s experience and increase satisfaction by putting access to immediate customer service right at the customer’s fingertips. • Retailers can then redeploy their human resources to other areas of the store

9. promote • Whenever the CC5000 is not in use, it can run any promotional material, including video and print ads. • Now your customers no longer need to purchase and manage a separate digital signage system, reducing capitaland operational costs. • Can help tie together all the pieces of the Omni channel offerings - run promos for special offers, TV ads in store, promote online shopping or mobile rewards programs etc.

10. Product overviewThe Hardware • pcapmultitouchdisplay • 16:9 aspect ratio • 1080p video • 8MP camera optimized for video collaboration, with 1080p 30 fps video • Integrated SE3307 decoded scan engine • Tamper proof bracket enclosing hub, scanner and power brick • Concierge CCHUB1 • Hub with Android 4.1 JB OS & CC platform SW • TI OMAP 4470 1.5 GHz CPU • 16GB / 64GB storage, with 1GB RAM • WLAN 802.11 a/b/g/n • High speed Gigabit Ethernet • BT 2.1 + EDR • 6 USB2.0 host ports + 1 OTG • 3 microphones with noise cancellation

11. Product overviewThe core platform software

12. Build your own applications or let us customize for you Design your own Let us help Port existing Android apps or develop new CC MOBILE SUITESmart Connect mobile library, API’s, reference code Product Code 6 Avail. Q2 ‘14 CC COMMUNICATIONS SUITEVideo/audio calling Customization Required Product Code 6 Avail. Q2 ‘14 CC RETAIL SUITEInventory, Cart, Checkout, etc. Customization Required Product Code 6 Avail. Q2 ‘14

13. Screen sizes CC5000-27 CC5000-15 CC5000-22 Avail. Q2 ‘14 Choose the screen size, or combination of screen sizes that best suits your applications. All screen sizes offer the same capabilities, providing a consistent portfolio of devices.

14. Optimize system selection and integration with SYSTEM INTEGRATION AND DESIGN SERVICES Eliminate implementation risk with OPERATIONAL PILOT SERVICES SERVICES FOR CONCIERGE Access to software specialists who deliver custom software enabling expansion of your Concierge solution CUSTOM SOFTWARE DEVELOPMENT Get easy access to fast repair and expert support with SERVICE FROM THE START GOLD Have expert service delivered on location with ONSITE SYSTEM SUPPORT Access latest S/W releases and get round the clock trouble shooting with SOFTWARE SUPPORT