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Watauga County License Plate Agency Operations

Learn about the establishment and operations of the Watauga County License Plate Agency, including staff, budget, facilities, equipment, and services provided. Contact Kelvin R. Byrd for more information.

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Watauga County License Plate Agency Operations

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  1. County Government Operating a DMV Tag Agency(NC License Plate Agency)Kelvin R. ByrdWatauga County

  2. History • Boone LPA closed in fall of 2005 • No LPA office in the county • Continued to be vacant in Spring 2006 • “Watauga County” began pursuing information about running a LPA • Made application to be a LPA contractor in May/June 2006 • Approval of Contract August 2006 • Staff Hiring (Director + 2 staff) • Education 3 week course at DMV Headquarters • Open for Business on November 20, 2006

  3. Administration • Structure setup for the LPA is under Watauga County Tax Administrator • Separate Budget for LPA • Issue Passports with Photos • Do not sell other tag items

  4. Staffing • NC LPA office staffed with 5 people • Currently staffed with a Director and 2 other LPA clerks • Tax Admin. Motor vehicle clerk for tax billing • Tax Admin. Clerk has also taken 3 week course and functions as overflow help in the LPA operations • Passport/Renewal clerk (RIF as of 04/22/10)

  5. Budget • Revenue = $120,000 • DMV Transactions, Notary Fees, Passports • Expenditures = $170,000 • Salary+Benefits, Standard office expenses • Provide Quality Customer Service to the Citizens and Auto Dealers • Break-Even would be a positive

  6. Facilities • Approx. 2000 sq. ft. • Located across the street from the Tax Admin. Dept. (walking distance) • Designated LPA parking • Hours of Operations 8:00am-4:30pm • Approved Signage • NC License Plate Agency • 835 W King St

  7. SOP Standard Operating Procedures • These were being rewritten when we opened in 2006 • February 2009 is newest version • All new contracts adhere to new standards in the sop

  8. Equipment Lease Agreement • 2006 Contract did not have a lease agreement for equipment. • Contract expired in 2008 and became a month to month until a new contract was approved in 2009. • New Contract was signed in October 2009 for 3 yrs converting to annual for 2 additional terms. • All new contracts have equipment lease agreements added (Approx. $70 month per workstation)

  9. Operations • Provide Service to Citizens • Process Title Applications • Issue Tag Renewals • Notarization • Daily Deposit/Closeout • Different Deposits (DMV-County) • Watauga accepts only Cash for Notary Fees • Can Not combine with payment for Title Work for DMV

  10. Payments • Notary is cash only • DMV titles and renewals can be a check • No credit or debit cards • Passports can be check or money order • Our transaction portion is cash

  11. Audits of office within 45 day period • Payment Schedule • Monthly EFT Transfer to County • Transaction Payment Accountability • Monthly Report • Error Rates • Adjustments

  12. Other Work • Most issues are called into the “Help Desk” • Inspections and Emissions • Insurance • Drivers License

  13. Moto Tax Preparation • Positioned for new motor vehicle legislation. Not intentional. • Making efforts to bring LPA dept. into a county owned building. Currently a private lease agreement.

  14. Contact Information Kelvin R. Byrd Watauga County Tax Administrator 842 W King St. Suite 21 Courthouse Boone NC 28607 828-265-8040

  15. County operated LPAs

  16. Municipal operated LPA’s

  17. Chamber of Commerce LPA’s

  18. Counties with No LPA

  19. Application – MVR-93AAhttp://www.ncdot.org/dmv/hot_topics/ApplicationForm.html

  20. Policy and Procedures Physical Facility Parking Area Hours of operation Conjunction with other businesses Advertising Residency Requirement No silent partners Charges for replacement of inventory/ service calls on computer equipment

  21. Rates for Services Rendered • Standard Transactions $1.43 • HUT Transactions $1.27 • Title Transactions $1.00 • Notary Fee Schedule • 1 signature $5 • 2 signatures $6 • 3 signatures $7

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