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How We Got Here

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Wisconsin Department of Transportation Emergency Transportation Operations (ETO) Plan October 16, 2008. How We Got Here. February 2008 Snowstorm “Response to Traffic and Public Safety Issues in February 5-6 2008 Winter Storm” Review of WisDOT’s Emergency Operation Procedures

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How We Got Here

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  1. Wisconsin Department of TransportationEmergency TransportationOperations (ETO) PlanOctober 16, 2008

  2. How We Got Here February 2008 Snowstorm • “Response to Traffic and Public Safety Issues in February 5-6 2008 Winter Storm” • Review of WisDOT’s Emergency Operation Procedures • Development of alternate communication capabilities • Plans in-place to close the interstate WisDOT’s Response • Development of cross-divisional ICS based Emergency Transportation Operations (ETO) Plan • Identification and commitment to training • Establishment of an on-going program to support ETO Response

  3. June 2008 Flooding WisDOT’s Response Orchestrated a 17 Day 24-hour emergency response Planned of I-94 crossover Coordinated road closures with traveling public Completed 7 after-action reviews and reported to Secretary How We Got Here

  4. DSP Related After Action Review Findings • Set up guidelines for stationing a Regional -DTSD liaison at DSP post • Initiate DSP led safety training for all WisDOT staff – including managerial and field staff • Bring DSP based Incident Management Team (IMT) to support establishment of ICS early in incident

  5. DSP Related After Action Review Findings • Establish a clear protocol for DSP Communication Centers for putting out traffic incident alerts (TIAs), updates and clearances to the news media • Development of a list of key county and DSP numbers to be programmed into phones

  6. DSP Related After Action Review Findings – EOC • Clarify interaction between DSP and WisHELP staff at State EOC • Ensure information entered into E-Sponder is consistent and not repetitive by increasing coordination between WisHELP and DSP representative • DSP assistance in coordinating with DTSD on how to share and log information at County EOC, State EOC, and internal to WisDOT • Clearly defined regional roles between DSP and the County EOC

  7. ETO Response Framework WisDOT Emergency Transportation Operations (ETO) • ETO Program • ETO Plan Maintenance • Training • Asset Management • Finance/Budget • Contracting • Performance Evaluation • Vulnerability/Mitigation • ETO Response • Threat Assessment • Incident Notification • ICS Response • Public Information • After Action Reviews

  8. Major ETO Plan Components - Program • Guiding principles, the Incident Command System (ICS) • WisDOT organizational ETO roles • WisDOT specialized ETO-specific positions and roles • Emergency response training • Performance-based accountability and reporting

  9. Major ETO Plan Components - Response • ETO concept of operations • WisDOT ETO response • After-action reviews

  10. WisDOT ETO Organizational Chart Secretary’s Office Office of Public Affairs (OPA) ETO Oversight Committee WEM/EOC OPA Liaison Division of Transportation System Development (DTSD) Division of State Patrol (DSP) Division of Motor Vehicles (DMV) Division of Business Management (DBM) • ETO Personnel* • RIMC • STOC • Statewide Bureaus • Duty Officer • Regional Duty • Officer • ETO Personnel* • Trooper • IMT • Duty Sergeants • Communication • Centers • ETO Personnel* • Motor Carrier • Staff • Technical Staff • ETO Personnel* • Procurement • Specialist • Webmaster • DBM Duty Officer • Technical Staff • WEM/EOC DSP • Liaison • County/Regional • EOC Liaison • WisHELP • County/Regional • EOC Liaison *Typical

  11. ETO Response • ICS based • Cross-divisional • Accountability through a continuous performance-based improvement process • Redundant communication procedures

  12. What is Different Today? • Clearly defined ETO roles • Clearly defined ETO procedures • Commitment to continue developing ETO program • Robust multi-divisional training plan • Training commenced in September 2008

  13. 511 Overview • 511 provides timely traveler information services on the state’s major highways, including the Interstate system • Utilizes an interactive voice recognition (IVR) system • Provides traffic and road condition reports, incident reports, road construction information, and travel times • Initially focusing on the Milwaukee area • Expanding to Madison and Wausau over the next year • Also includes information on roadside services, such as rest area and park and ride lot locations • Emergency alert feature allows all users (or only users in a targeted area) to hear a special messages – i.e. Amber Alerts

  14. 511 Information Content Statewide, Location Specific, Real-Time Information

  15. ETO Plan Integration Detection Threat Assessment Training Plans That Contribute to ETO ETO Response Plan COOP/COG Emergency Traffic Control & Scene Management Guidelines Revised Regional Incident Management Guidelines (RIMC) Wisconsin Highway Emergency Liaison Guidelines Regional Duty Officer Guidelines Public Information Tool-Kit Multi-Year ETO Training Plan Activation Inventory and Needs Response Performance Review Recovery and Reimbursement PROGRAM RESPONSE

  16. Next Steps • Establish oversight committee • Understand ETO roles/responsibilities of all divisions • Refine programmatic positions • Train, Train, Train

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