arin
Uploaded by
17 SLIDES
2175 VUES
520LIKES

Complaint Management System

DESCRIPTION

Complaint Management System. Walk-through Example. PCU 2009. Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc. Click here to file a complaint. No need to login. Complaint form. Complaint form -

1 / 17

Télécharger la présentation

Complaint Management System

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Complaint Management System Walk-through Example PCU 2009

  2. Note: In addition to the complaints submitted online, this system will be used to process complaints received over the phone, by person ..etc.

  3. Click here to file a complaint. No need to login

  4. Complaint form

  5. Complaint form - Scrolling down

  6. Complaint form - Scrolling down Attaching files/photos..etc Only administrator can view or edit section 4 (internal use only) Finalizing the complaint

  7. Review before submitting

  8. The confirmation email the complainant receives

  9. The administrator receives this email notification

  10. Accessing the administrator view to manage the complaints

  11. Username: ***** Password: *****

  12. Click on “entries” to view the complaints and add comments

  13. Complaints listing

  14. Click on “Edit” To add the internal comments/remarks

  15. Section 4 is only shown to the administrator

More Related