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Quarterly update webcall on BT’s 21CN programme

Welcome to the. Quarterly update webcall on BT’s 21CN programme. 28 th April 2009. BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change. Agenda.

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Quarterly update webcall on BT’s 21CN programme

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  1. Welcome to the Quarterly update webcall on BT’s 21CN programme 28th April 2009 BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

  2. Agenda • The 21CN strategic priorities review and what this means • Pathfinder progress and plans/ next steps • Key Consult21 engagement activities • Q&A session & poll • Speakers: • Bill du Cann, Nigel Scott, Bob Corner & Chris Basey

  3. 21CN strategic review and what this meansNigel ScottBTW, Industry Consultation BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

  4. 21CN strategic priorities – key points • 21CN Strategic Priorities 2009/10 briefing issued in March 09 • Acknowledges the changed global economic outlook • Includes BT’s view that the future economy will be fibre-led – enabled with the successful delivery of the 21CN core infrastructure • A fibre-led future allows BT to consider leapfrogging technologies • The priorities for 2009/10 are operationally simpler to deliver • It completes the transition of the programme to be more customer and market-led and we will sustain 20C longer than previously envisaged • Looking to extend fibre network as far as possible to cater for the huge amount of telecoms traffic driven by current & future technologies • Migration plans being developed based on local condition of 20CN

  5. 21CN strategic priorities – financial year 08/09 successes • In the financial year 2008/9, we have: • Completed the rebuild of BT’s core and transmission networks in the UK • Introduced Ethernet services across the widest national footprint in the UK market • Introduced 21CN broadband to an addressable market of 10 million UK homes and businesses – 40% of the addressable market • Successfully migrated end users to 21CN voice services in South Wales as part of Pathfinder • Launched BT’s global network of virtualised data centres

  6. 21CN strategic priorities – what does it really mean for our products going forward? WBC & Ethernet

  7. 21CN strategic priorities – what does it really mean for our products going forward? Voice

  8. 21CN strategic priorities – what does it really mean for our products going forward? TDM

  9. 21CN strategic priorities – what does it really mean for our products going forward? Interconnect: NGNCC

  10. Openreach Fibre plans which support NGNs BT sees the future as a fibre led mixed economy

  11. 21CN Deployment Strategy Plan (DSP) • The: • - 21CN Deployment Strategy Plan (DSP) • - Summary of 21CN Product Plans • - Service availability schedule • were issued on 15th April and are available via the secure area of the Consult21 website. • For access to the secure area* please email consult21@bt.com • NB: Access is only available to our CP customers

  12. Pathfinder progress & plans moving forwardBob Corner (BT Design)Chris Basey (BT Design) BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

  13. Voice migration first phase of voice pilot activity – Pathfinder • The voice migration and pilot activity in preparation for voice network migration is known as Pathfinder • This pilot activity involves voice line migrations only at present • The pilot is taking place in a small area of South Wales • Pathfinder is providing learning and helping to build confidence for large scale migrations • All planning and operational activities are carried out in close collaboration with a working group of service providers • We are contacting service providers with customers in the area ahead of migration activities

  14. Where & when is Pathfinder happening?Completed exchange migrations

  15. Where & when is Pathfinder happening?Future migrations ** Llandaff, Whitchurch & Llanishen are now being migrated on 7th May – this deferment was on CPs’ request (original date was Maundy Thursday 9th April)

  16. Pathfinder 1 migration and upgrade plan Llandaff, Whitchurch & Llanishen Migrations Ferndale & Tonyrefail Migrations Roath D&E Migration Caerphilly Migration Ynysybwl Migration Cardiff S Migration Treharris Migration Penarth Migration Network upgrades 26/3 05/3 05/02 19/2 12/3 May 22/01 23/4 July/Aug 7/5 Current position Pathfinder 1 Complete Approx 65000 Customer lines

  17. Pathfinder current facts and figures • Over 50,000 working customer voice lines have migrated to 21CN* • Last migration was Roath on 23rd April – successful migration – no significant issues raised since migration • Largest System X migration to date • Physical transfer of lines were completed in under two hours • Average outage was one minute 45 seconds • Over 12.5 million calls have been carried over 21CN * Numbers may change due to churn

  18. Learning from Pathfinder so far • Slow start approach taken is the proven, correct approach • Have proved the technology, processes and supporting tools with CPs • Fault numbers currently running at or below figures for 20CN • Have been some critical CPE issues – payment machines – lines are being groomed or regressed • No significant issues with Caller Display, burglar alarms or ATMs • No recent significant platform issues , or interim upgrades required to date

  19. Pathfinder – the next steps – Pathfinder Volume POTS • Moving into “Pathfinder Volume POTS” • Again voice migrations only • Will complete the further 7 DLEs in South Wales • - Cardiff, G, L, E, F, Bridgend, Cardiff B, Pontypridd • Will complete the migration of up to 260K lines • Will take place January 2010 through to July 2010 • Same technology & architecture as Pathfinder – Ericsson based call server • July 2009 – September 2009 - Call Server and MSAN upgrades in Pathfinder area • Will provide key learning following migration of a complete DLE in a night

  20. Then what? Moving into planned voice migration • Planned (scale) voice migration will be at a slower pace & smaller scale • We plan to run 21CN and 20CN in parallel for longer • Migrations will flow onwards from Pathfinder Volume POTS • Migrations will be DLE by DLE • Migration schedule will be driven by a mixture of 21CN and 20CN factors • Revised schedule is under development and will be advised to CPs in accordance with agreed leadtimes

  21. Other plans - timeline

  22. 09/10 Fiscal 10/11 Fiscal 11/12 Fiscal 08/09 Fiscal Pathfinder 1 POTS ~75K Pathfinder - POTS Only Migration of customers by concentrator/multiple concentrator unit at a time in Pathfinder catchment • Proves: • Baseband voice on 21CN using FTEL CMSAN, ETL CS (TSS 4.0); • Migration from AXE10 and System X July 08 May 09 Remigration of regressed/groomed analogue lines Pathfinder Volume POTS ~275k Pathfinder - POTS Only Migration of customers by DLE at a time in Pathfinder catchment • Proves: • Baseband voice on 21CN using FTEL CMSAN, ETL CS (TSS4.1.1); • Migration from System X DLEs. CS & CMSAN Upgrades Jan 10 Jul 10 HNI ISDN Service Trials • Proves: • Baseband voice on 21CN using Huawei CMSAN, ETL CS (TSS 4.1.1), for I30e, I30DASS, I2e Oct 09 Huawei Northern Ireland Huawei NI - All Products dates TBC Migration of customers by concentrator unit at a time; Migration of all products in a night in Belfast • Proves: • Baseband voice on 21CN using Huawei CMSAN, ETL CS (TSS 4.1.1); • Migration from System X 35k POTS, 1,200 ISDN2 & 200 ISDN30 Pathfinder Volume All Products London - All Products dates TBC Migration of customers by DLE at a time; Migration of all products in a night in Thamesmead • Proves: • Baseband voice on 21CN using Huawei CMSAN, ETL CS (TSS 4.1.1) • Migration from AXE 10 44k POTS, 2,100 ISDN2 & 180 ISDN30 43k POTS, 2,100 ISDN2 & 180 ISDN30 Midlands - All Products dates TBC Migration of customers by DLE at a time; Migration of all products in a night in Redditch • Proves: • Baseband voice on 21CN using Huawei CMSAN, ETL CS (TSS 4.1.1) • Migration from System X NGN CC Under Review Pathfinder ISDN Service Trials Aug 10 • Proves: • Baseband voice on 21CN using FTEL CMSAN, ETL CS (TSS 4.1.1) for ISDN and Featureline; • Migration from AXE10 and System X Pathfinder – ISDN & Fline Products dates TBC Migration of customers by concentrator/multiple concentrator/DLE; Migration of all ISDN products in a night 21K ISDN2 1,900 ISDN30 Pathfinder ISDN Issue 15 Apr 09

  23. Key Consult21 engagement activitiesBill du CannBTW Consult21 BT's 21CN programme is subject to consultation and further development. Dates and other details should be treated as indicative only, and subject to change

  24. Consult21News Consult21News Consult21News Consult21News Consult21News Consult21News Consult21News Consult21News Use of FTTC in 21CN broadband workshop Sector based market workshops held Broadband video and content webinar Pathfinder reviews and briefings NICC B2B Standard definitions Datasets survey completed MSIL Service Resilience Condoc NGN CC Contract Options Condoc Consult21 headlines

  25. Consult21News Consult21News Consult21News Consult21News Consult21News Consult21News Consult21News Datastream consultation conclusions Pathfinder Volume POTS preparation Next Customer Experience event 4th June MSIL Service Resilience product definitions TDM (data) Sub 2Mbit/s feasibility report Pathfinder summary update webcall 15th May Sector based market workshops follow up Consult21 forthcoming activities

  26. Useful information & how to get engaged • More information?then contact helen.nurse@bt.com • Or visit these sites • The Consult21 website: www.btwholesale.com/consult21 • The independent public information website covering the process of migration: http://www.switchedonuk.org • For general information about BT’s 21CN programme go to: http://www.btplc.com/21CN/

  27. Questions  Answers

  28. Thank you for coming on the call

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