State Street Global Advisors: End-User Storage Management Case Study

1. State Street Global Advisors: End-User Storage Management Case Study Arun Taneja, Founder and Consulting Analyst, Taneja Group

2. Agenda • Today’s storage challenges • About State Street Global Advisors (SSgA) • Guiding Principles • Vision and Environment Overview • Pillars of Storage Management • Use of Management Solutions • Key Take-Aways

3. Today’s Storage Management Challenges • Data Tsunami • Compliance and Regulatory Requirements • Internal Service Level Management • Fiscal Accountability • Choosing the right management frameworks • Which solutions are real?

4. Who is SSgA? State Street Global Advisors (SSgA) is an acknowledged leader in institutional investing with over $1.2 trillion in assets under management. The world's largest institutional asset manager and leader in several other investment ranking systems.

5. Global Alliance Companies SSgA's Global Alliance Companies are innovative investment companies that have been selected to complement our existing investment capabilities. Our goal is to identify, develop and manage these diverse investment businesses to provide our clients with an expanded selection of specialized equity, fixed income, absolute return, private equity and real estate options. There are 28 Global Alliance companies. Advanced Investment PartnersAIP is an asset management organization offering investment management based on nonlinear quantitative techniques State Street Global Advisors and ABP, one of the world's largest pension funds, created a jointly-owned subsidiary, State Street Global Alliance, LLC, focused on partnering with innovative asset management firms Asian Direct Capital ManagementADCM provides investment advisory services to institutions seeking to invest in private equity in Asia. Innovest Strategic Value Advisors, Inc.Innovest Strategic Value Advisors, Inc. is an investment research and sub-advisory firm specializing in analysing companies' environmental and social performance and their impact on competitiveness, profitability and share price performance.

6. Supported Applications Pre-Trade Trade Post Trade Global Access Large Block Trades $5,000,000,000

7. Road to the Vision • Increasing: • Consolidation • Standardization • Service Levels • Automation

8. SSgA IT Guiding Principles • “Technology is a means to an end and not an end onto itself.” • IT can provide competitive advantage by giving core business key capabilities and flexibility • Alignment with core business goals and shareholder value • Invest heavily in technology to meet commitment to key stakeholders: • Clients • Employees • Shareholders • Culture of innovation with proven technologies • Focus value maximization versus cost minimization • Accurate accounting based on fixed and variable costs

9. Current Vision • The SSFC storage team acts as a Fluid Service Provider

10. SSgA Storage Infrastructure Overview • Over 100 TB of primary capacity allocated to applications • 1000 ports in 11 Fabrics Storage Platforms: • DMX: 800, 1000, 2000 • CLARiiON 800 • NetApp • HP EVA Storage Networking: • Mostly McData • Some Cisco and Brocade • Hub-spoke architecture

11. IT Environment (Partial)

12. Pillars of Storage Management • Emancipating principle: it’s about people and their orientation not the technology • Drive down costs through sharing of resources • Improve management by standardizing technology and sharing storage management expertise • Implement service level approach to storage: align appropriate resources based on business needs • Provide complete service throughout data life cycle

13. Processes • SSFC storage services provide case by case business analysis for each application including data classification. • The analysis and classification allows for the appropriate solution (resources / service level). • The storage team creates a service level agreement for each respective application. • In turn, the design, standard operating procedures and overall support are derived from the service level requirements. Individual technologies and devices are predefined and tiered, enabling flexible standard offerings at tangible costs in economic scale.

14. Data classification parameters drive tiers • Capacity growth • Availability/reliability • Required mgmt effort • Level of change • Performance Parameters Tiers • # of data copies • Media type • Connectivity

15. SSgA Storage Organization 75%: R&D 25%: Ongoing Ops

16. Ongoing Operations By Functional Expertise Storage Engineering Fabric Allocation Technology deployment methodology Storage provisioning Technology Interoperability Backup Engineering Level two support (i.e. in-depth trouble shooting) Storage Operations Storage side monitoring Level one support (i.e. capacity and performance issues) Zoning and LUN Masking Day to day maintenance tasks Reporting (AppIQ) Business Analysis Customer interface (AppIQ) Business requirements forecast (AppIQ) Application team interface Service level management (AppIQ) Project and event management

17. Storage Maturity Model • Description: • The Storage Maturity Model is a standardized method to measure process maturity on a scale of 1 to 5 • High maturity is not necessarily good – process maturity should be aligned with importance (value) • Approach: • Discrete processes are determined • Process Maturity is measured • Appropriate maturity is determined • Processes are refined as necessary • Maturity Levels:

18. SLA Reclamation BUSINESS AS Monitoring/ Break Fix USUAL Implementations SSgA SSGM SSSF HEAT/SWAT/SupportMate Security Onaro STABILITY AIX/TSM ECC ECC DR Upgrade Software Agents Symmetrix Microcode STORAGE STRATEGY SAN Monitoring ACTIVE/ ACTIVE i-SCSI NAS SAN Gateway Hetergenious SAN ANY TO ANY Documentum Pilot RECORDS Digital Finger Printing MANAGEMENT Compliance/Regulatory Storage Activities

19. Utilized Products ECC AppIQ StorageAuthority Suite Veritas Volume Manager EMC Timefinder Veritas Volume Replicator Equalogix EMC SRDF Veritas Cluster Server McData 4500 EMC Optimizer FAS960 EMC DB Tuner Net Apps Virtual File Manager DMX2000 Synchronous Snap Mirror DMX1000 Tivoli Storage Manager DMX800 Gresham EDT CX600 McData 3232 Navisphere Manager Symmetrix 8730 Centera Documentum L700E StorageTek HP EVA McData 6140 Onaro SanScreen STK ACSLS

20. No One Size Fits All Management Solution

21. Legacy Rendering

22. AppIQ Rendering Topology visualization EMC Symmetrixport impact analysis McDATA swtich port impact analysis EMC Symmetrix capacity view McDATA switch capacity view

23. Approach to Management Tools • Poor craftsmanship will not be fixed by tools • Tools must enable you to generate a return on capital investment • Don’t become a puppet of the tool • Can give you a warped perception of the world • Can help communicate concepts and augment sensory perceptions • Specialization creates over-reliance on tools: Doesn’t address real symptoms

24. Lesson Learned from Management Solutions • Management app needs management • Identify deployability issues due to agents and scalability limitations • Increase automation requires focus on change control

25. What the Future Holds • New ways of thinking about allocation metrics • Primary, Mirror, BCV, R2 • Inventory management concepts: charge internal customers based on predictability of requests • Physical capital assets maintained on hand • Human resources necessary to make changes • Automated/policy-based classification of data sets • Transparent data movement between storage tiers based on business context (“ILM”) • Value of information to business changes over time

26. Key Take-Aways from SSgA • Focus on the people and their approach • Block out everything you know about technology • Service levels add a layer of abstraction to your interaction with business • Cut down on perception management • Define flexible tiers based on internal customer survey and available technology options • Apply KISS whenever possible • Make your work enjoyable – stick to your principles Ability to compose technologies gives competitive advantage – people are the composers.

27. Thank you! Arun Taneja arunt@tanejagroup.com