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Transforming EITS into a Customer-Focused Performance Driven Organization

Transforming EITS into a Customer-Focused Performance Driven Organization. EITS Planning & Decision Support. Customer Service Delivering Excellence Accountability Continuous Improvement Empowerment. Information Technology Planning and Decision Support – Mission, Role, and Initiatives

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Transforming EITS into a Customer-Focused Performance Driven Organization

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  1. Transforming EITS into a Customer-Focused Performance Driven Organization EITS Planning & Decision Support Customer ServiceDelivering ExcellenceAccountabilityContinuous ImprovementEmpowerment

  2. Information Technology Planning and Decision Support – Mission, Role, and Initiatives ITPDS Value Add to OCIO/EITS and UGA Empowering an Organization EITS Performance Maturity Model Agenda

  3. ITPDS Mission, Roles, and Initiatives Mission: Leadership in IT Planning Facilitation of a Performance-Based IT Environment Roles: Facilitate and support a planned and an empowered service delivery environment. Focus: Customer Value and Operational effectiveness Areas of Focus: Resource and capacity planning Performance Measurement and Analysis Portfolio Management

  4. ITPDS Mission, Roles, and Initiatives Initiatives: Capacity Management Develop environment that can identify capacity management metrics for IT planning Process Excellence Develop key EITS core systems/server processes and statistically evaluate efficiency, effectiveness, and capability Performance-Based and Quality Culture Migration Migrate the OCIO/EITS into a performance-based, quality, culture. Asset Management the Legal licensure and distribution of software, the right people in the right jobs, skills assessments/inventory, hardware and data management. Research and Strategic Planning Support

  5. ITPDS Value Add • UGA • OCIO/EITS

  6. Empowering an Organization: Framing a Strategy EITS Planning & Decision Support Alignment Service Management Organizational Maturity Service Cost Process Improvement Assessment Standards Compliance

  7. ADD Organizational Value by: Continuous Improvement Innovation Empowering an OrganizationPurpose of Implementing Change Reactive Proactive

  8. Two Guiding Principles Focus on Service and Business Performance Improvement Put in Place Just Enough Process Empowering an OrganizationGuiding Principles in Implementing Change

  9. EITS Performance Maturity Model EITS Planning & Decision Support Customer Focused Culture Balanced Scorecard Prioritizing Initiatives Customer-Focused Culture Organizational Diagnosis Value Add Prioritizing Initiatives Organizational Governance Continuous Improvement Performance Dashboards Customer ServiceDelivering ExcellenceAccountabilityContinuous ImprovementEmpowerment

  10. EITS Performance Maturity Model

  11. EITS Performance Maturity Model • Operational IT Process Performance • Alignment and Prioritization with UGA Goals and Objectives • IT Project Management • Core IT Service Delivery • Quality Assurance and Assessment • Budget Management and Stewardship • Learning Organization • Resource Planning and Forecasting with Staff • Resource Planning and Forecasting Infrastructure 9 Categories

  12. EITS Performance Maturity Model 1. Operational IT Process Performance

  13. EITS Performance Maturity Model2. Alignment and Prioritization with UGA Goals and Objectives • OCIO/EITS Strategic Planning Website

  14. EITS Performance Maturity Model2. Alignment and Prioritization with UGA Goals and Objectives

  15. EITS Performance Maturity Model2. Alignment and Prioritization with UGA Goals and Objectives

  16. EITS Performance Maturity Model2. Alignment and Prioritization with UGA Goals and Objectives

  17. Key Points To Remember • Mission • Leadership in IT Planning • Facilitation of a Performance-Based IT Environment • Information • OCIO/EITS Strategic Planning Website • http://eits.uga.edu/planningCycle/ • ITPDS Website • http://eits.uga.edu/planning

  18. Questions

  19. Contact InformationInformation Technology Planning and Decision Support Greg Topp: gtopp@uga.edu Lynn Latimer: llatimer@uga.edu

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