Welcome Mr. Roland Lomme Governance Advisor, World Bank

1. Welcome Mr. Roland LommeGovernance Advisor, World Bank

2. e-Mitra and CSC Project

3. Objective “All Government services should be available to the common man in his locality, throughout his life, through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability ” To meet out the said objective the following ICT based kiosks have been setup by the State Government as per the following: • Implementing the NeGP vision of setting up of 6626 Common Services Centers (CSC) in Rajasthan catering to rural population with a project cost – Rs. 60 Cr as revenue support to ensure financial viability for rural entrepreneurs. • State Govt. Initiative to cater urban population across the State under Public Private Partnership (PPP) mode through e-Mitra project.

4. Facts & Figures – September 2012

5. LSPs & SCAs across the State LSPs • Aksh Optifiber Ltd • CMS Computers Ltd • Veermati Software Technology Ltd • Silver Touch Technologies Ltd • Vakrangee Softwares Ltd SCAs • CMS Computers Ltd • Vakrangee Softwares Ltd

6. Implementation Structure

7. Types of Services • Payment Collection • Submission of Application Form • Submission of Grievances/Information Retrieval • Digitally Signed Certificates

8. List of Services

9. Digitally Signed Certificate Service • Launched in May, 2011 by Hon’ble Chief Minister, GoR , Digitally signed caste, bonafide and solvency certificates available free of cost to the citizens at the doorstep. More than 10 Lakh certificates have been issued since May 2011. • Key Features: • Reduced the hassle of visiting various far off government offices • Time bound delivery of certificates (RGDPS) • SMS alerts providing updated application status • Online verification through unique token number • Online record of applications reducing paper work and file management • Easy reprint facility of certificates

10. Rajasthan Public Service Commission • Addition of various recruitment exams conducted through RPSC have given a huge leap to the transaction volume through CSC/e-Mitra network. Approximately 30 Lakh recruitments have been done. • Based on the successful roll out of RPSC recruitments, the application form and fee collection has been replicated for various other departments such as Panchayati Raj, PWD, BSER, Rajasthan Police Department. Directions of Chief Secretary, GoR mandating fee deposition for all govt. and PSU recruitments and admission to govt. institutions through CSC/e-Mitra Network only.

11. Digitally Signed Copy of Land Records • Difficulties / problems in issuance of manually signed land records: • time lag in approval from the signing authority • Steps taken by department to overcome difficulties: • Introduction of digitally signed land records • Changes made in land record act to lend Legal sanctity to digitally signed land records • All CSC and eMitra kiosk owners authorized to print digitally signed land records

12. E-Mitra Application - www.emitra.gov.in • e-Mitra web based application hosted at State Data Centre has a three tier architecture. • RDBMS software at backend • in-house application or commercial application at mid-tier • web servers at front-end • All G2C services at kiosks are delivered through this portal. • All participating departments and service counters are hooked on to SDC. • Key Features • Dynamic application generating real time content • Dynamic Service Creation • User Management of all Stakeholders • The application and servers are robust and support high degree of concurrency • Integration with Online payment gateway • SMS Integration mechanism • 24X7 helpdesk available, support on email • Operational Manual available online (in Hindi) • Maintaining credit limit of kiosk owners and LSPs/ SCAs on pre paid basis • Complete digitized workflow for the delivery of Digitally signed certificates

13. Project Statistics

14. Geographical coverage Last mile connectivity through District HQ, Municipal Towns, Tehsil HQ, Panchayat Samiti HQ, Gram Panchayat level Additionally, citizens can also avail services online from their home through internet.

15. TRANSACTIONS • Success of an e-Governance implementation is truly measured by the number of citizen transactions it commands! We pride in our high transaction volumes!

16. Financial Model Self-Sustaining model with minimum revenue assistance to kiosk owner, LSPs/SCAs, DeGS & RISL based on per transaction service charges to ascertain a minimum income level

17. Recent Initiatives in e-Governance • All government departments to identify and roll-out e-service delivery of minimum two G2C services. • Rajasthan Guaranteed Delivery of Public Services Act, 2011, (to ensure time bound delivery of G2C services) • Movement of CSCs in BNRGSKs for meeting out the connectivity and power cut issues • Authorizing CSC/e-Mitra centres as enrollment agencies: • UID (AADHAR) • digitized population register(NPR) • Pan Card services • Updation in electoral voter list

18. Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK) BNRGSK (IT enabled building) are being set up with solar power backup at all PanchayatSamitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and other important facilities such as: • Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office • Collection of important data • Networking of Block level offices • Latest progress & Updates of various schemes • Banking counters at panchayat level • Cheap rent @ Rs.1/- per month • Availability of panchayat services • Integrated availability of post office, mini bank, RKCL training center, edusat etc.

19. Issues & Challenges • Non availability of Broadband Connectivity in rural areas • Non availability of Banks in rural areas; Channelizing through Business correspondents activity • Lack of electricity supply during business hours

20. Important Websites • www.cscmis.emitra.gov.in • www.mis.emitra.gov.in • www.emitra.gov.in • www.rajasthan.gov.in

21. THANK YOU