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YOUTH AND GENDER ISSUES

YOUTH AND GENDER ISSUES. Dr. Catherine Nyaki Adeya. Objective. To provide a deeper understanding of youth employment and gender issues within the BPO sector in pioneer, emerging and mature markets. Methodology.

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YOUTH AND GENDER ISSUES

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  1. YOUTH AND GENDER ISSUES Dr. Catherine Nyaki Adeya

  2. Objective To provide a deeper understanding of youth employment and gender issues within the BPO sector in pioneer, emerging and mature markets. BPO Critical Success Factors YOUTH AND GENDER ISSUES

  3. Methodology Will use a structured questionnaire to collect data from youth and women working in the BPO companies BPO Critical Success Factors YOUTH AND GENDER ISSUES

  4. Outcomes There will be tables showing the: • Numbers • Capacity • Pay scales and • Employment opportunities ….of young workers and women employed in the BPO industry in pioneer, emerging and mature industries. BPO Critical Success Factors YOUTH AND GENDER ISSUES

  5. Data CollectionYouth/Women Representation in the Organization • Percentage of employees that are youth/women. • Education qualifications of the youth/women employees. • Whether there is a policy to govern these percentages. • We will request an Organizational structure BPO Critical Success Factors YOUTH AND GENDER ISSUES

  6. Data CollectionYouth/Women in Management • Number of youth in strategic/tactical management of the organization. • Number of women in strategic/tactical management of the organization. • If young people/women employees participate in decision making. • Details of various job titles held by youth/women • Education qualifications of the youth/women employees BPO Critical Success Factors YOUTH AND GENDER ISSUES

  7. Data CollectionCriteria for getting employment/promotion • If being a youth/woman played a role (positive/negative) during recruitment in the current job. • If their education qualification/experience played a role (positive/negative) during recruitment in the current job. • Any other factors that influenced the process of employment/promotion BPO Critical Success Factors YOUTH AND GENDER ISSUES

  8. Data CollectionRemuneration Information • What the youth/women employees earn. • If the salary scales are based, in any way, on gender/age. • If not, what the salary scales are based on. • Other benefits the youth/women employees are entitled to. • If the benefits are the same for everyone or if gender/age plays a role in determining benefits. BPO Critical Success Factors YOUTH AND GENDER ISSUES

  9. Data CollectionWorking Environment • If there are safety/security/health issues in the working environment. If yes, which ones • If there is any form of discrimination based on gender/age. • If they are comfortable with the number of hours they work in a week. • If they are compensated fully for their efforts in the organization. • If there is a clear career progression path. • If they get time for social activities BPO Critical Success Factors YOUTH AND GENDER ISSUES

  10. Data CollectionJob Satisfaction • How long they have been in the current job. • Any other job title they held in the current organization. • Other organizations they have you worked for. • If they intend to leave the current employer. If yes, when and why BPO Critical Success Factors YOUTH AND GENDER ISSUES

  11. Data CollectionEntrepreneurship If they intend to move to self-employment in future. If yes, in how many years time. BPO Critical Success Factors YOUTH AND GENDER ISSUES

  12. Discussion Session • Need to find out the concentration in a narrow BPO sector may affect choice of career/skills • The age bracket as defined by the UN may not work for Kenya – may be 18/20 -35 years • What is the role if any of cyber cafes in the mature markets? Most of such in Kenya are run by young people…this could be exploited positively • An AITEC event coming in November 08 could a could source of information for the research BPO Critical Success Factors YOUTH AND GENDER ISSUES

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