0 likes | 1 Vues
The introduction of Affordable IVR Solutions for Call Centres by Ikontel is a move that provides quantifiable business benefits. It markedly cuts down on average handling times, raises first-call resolution rates, and good overall call management comes with it. The call center agents dealing with complicated issues will be fewer as the customers will be served their needs like account information, payment details, or order status through self-service, thus improving the productivity and customer satisfaction.
E N D