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Kaseya Essentials Bootcamp

Kaseya Essentials Bootcamp. DAY ONE MORNING. Developed by Kaseya University. Powered by IT Scholars. Kaseya Version 6.2 Last updated on Jan. 9, 2012. OVERVIEW. Kaseya Essentials Bootcamp. Pre-requisite Being familiar with general system admin tasks. What is covered? Agent

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Kaseya Essentials Bootcamp

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  1. Kaseya Essentials Bootcamp DAY ONE MORNING Developed by Kaseya University Powered by IT Scholars Kaseya Version 6.2 Last updated on Jan. 9, 2012

  2. OVERVIEW

  3. Kaseya Essentials Bootcamp • Pre-requisite • Being familiar with general system admin tasks • What is covered? • Agent • Audit • Patch Management • Monitor • Ticketing • Agent Procedures • Remote Control • Live Connect • Policy Management • System • Info Center • Duration • 3 day, full time of lecture and lab per day • 91 days of access to portal and lab

  4. What is included? • 3 x days of instructor-led online sessions • Delivered in one 3 days, full time, lecture and lab. • 13 weeks (or 91 days) of unlimited access • Training materials includes training videos, interactive videos, self-assessment quizzes, and reading material available 24x7. • 160 hours of virtual lab • Virtual labs include five dedicated virtual machines and one VSA account, accompanied with hands-on exercises and step-by-step instructions. • 40 hours will expire after the first week • 10 hours per week for the next 12 weeks • 1 Certification Test

  5. Certification Test • Available 24x7 during the 91 days • The passing grade is 90 out of 100 • Includes two parts: • Theory • 30 points • 30 minutes for 30 multiple-choice or T/F questions • Unlimited number of attempts; highest-grade • Hands-on • 70 points • 2 hours for 24 randomly selected tasks • Only one attempt

  6. Why do I need the certificate? • Adding KCA to your resume will make you more competitive in the IT market. • With KCA your company will receive Premium Service Status. • Contact your sales person for details of the advantages of Premium Service Status.

  7. Roadmap! • Monday, Day One Morning • Overview • System Architecture • Agents • Monday, Day One Afternoon • LAB Review • Agent Template and Policy Management Concepts • Audit • Patch Management • Tuesday, Day Two Morning • LAB Review • Monitor • Ticketing • Tuesday, Day Two Afternoon • LAB Review • Agent Procedures • Remote Control • Live Connect • Friday, Day Three Morning • LAB Review • Agent Template vs. Policy Management • System • Info Center

  8. 100% Success Rate! How? Four-Step Reinforcement Learning • Step 1: Being Exposed! • A new concept is introduced. • Step 2: Getting Involved! (Optional) • You practice using an interactive video. • Step 3: Practice Makes Perfect! • You practice using a dedicated virtual lab. • Step 4: Mastering the Concepts! • You will read more and do self-assessment.

  9. Let’s Start! • Go to www.it-scholars.com • Create a new account

  10. Create a New Account • The required fields are marked by * • Username should not include: • " / \ [ ] : ; | = , + * ? < > @

  11. Create a New Account • Please enter correct information

  12. Create New Account • Once successfully submitted, you will receive an email confirmation. • You need to wait until the admin of the portal approves your request. • Upon the approval, you will receive a notification email. • You can now open a browser (Chrome is preferred) and login to the portal • www.it-scholars.com

  13. Enroll In the Basics Course • Once successfully logged in, click on the Kaseya Fundamentals course for this week

  14. Enroll In the Kaseya Fundamentals Course • The enrollment key is 2012 • Or the instructor provides the key

  15. LMS OVERVIEW

  16. 4-Step Reinforcement Learning • All modules follow the 4-step approach • For example, the Agent Module

  17. LAB Assist • Review Steps • Watch the Video demonstration (Step 1) • Watch the Interactive demo (Step 2) • Practice on your Virtual Lab (Step 3)

  18. LABS • Please Follow The Presentation • Don’t worry if you can’t complete the LABs in class. • Finish the labs as Homework • Review Steps • Watch the Video demonstration • Watch the Interactive demo • Practice on your Virtual Lab

  19. SYSTEM ARCHITECTURE

  20. Supported Browsers • Internet Explorer ver. 8.0 & above • Firefox v3.6 & above • Google Chrome 6.x & above • Limitations/Requirements: • KLC Active-X for IE • KLC add-on module for Firefox • KLC add-on for Google Chrome • Remote Control – requires Active-X for remote sessions.

  21. VSA Overview

  22. VSA Navigation • Bookmarks • Create a list of most visited function • Online Help • Content Sensitive Help

  23. Agent and Server Framework

  24. Preparing the Network • Setup your Internet host name (Internal vs. External DNS) • Setup port forwarding • Kaseya Server must be able to access • http://vsaupdate.kaseya.net and • http://license.kaseya.net • Web UI: Typically TCP port 80 or 443 inbound & outbound • Email Notifications: typically TCP port 25 outbound • Agent connections: default TCP and UDP port 5721 inbound and outbound • Kaseya Live Connect P2P connection • STUN server UDP port 5721 stun.kaseya.net (212.54.132.36) • Router/ Firewall must allow endpoint-independent-mapping (EIM) • UPNP support and enabled • Permit EIM or Full Cone NAT connections

  25. Additional Sources • Kaseya Community • http://community.kaseya.com • Access Forums, Knowledgebase, and other Resources • Customer Portal • IT Service Delivery Kit • Additional Views, Monitor Sets, Event Sets, and Agent Procedures

  26. Import Center • Import or Export VSA Content • Agent Procedures • Agent Templates • Event Sets • Monitor Sets • SNMP Monitor Sets • Patch Policy • Views • Export multiple content at once. • Download xml file to share • Import will parse xml file

  27. IT Service Delivery Kit • Download IT Service Delivery Kit http://demo1.kaseya.com/handouts/ProServITSDK_v2.zip • Information on IT Service Delivery Kit on Kaseya’s Community http://community.kaseya.com/resources/m/knowexch/53077.aspx • Note that IT SDK has already been imported in your virtual labs.

  28. AGENT

  29. Background Story • You are the lead IT Administrator at FIU • You must manage computers distributed at • School of Computing & Info. Sciences (SCIS) • Machine Room (MR) • Green Library (GL) • College of Engineering & Computing (CEC) • For this, you have a dedicated Virtual Lab • 1 xKserver (an IT Center Account; System Role) • 1 x Windows 2003 Server (Domain Controller) • 4 x Windows XP (2 in the domain; 2 standalone)

  30. FIU’s Network Diagram Kaseya Server Your Laptop/Desktop Internet 192.168.0.0/24 192.168.0.1 192.168.2.1 192.168.2.0/24 192.168.3.1 192.168.1.1 NAT ROUTER 192.168.3.0/24 192.168.1.0/24 Instruction Lab Machine Room Guest Desktops PCs & Laptops ws1 pc1 guest1 dc 192.168.3.10 192.168.2.100 192.168.1.100 192.168.0.100 192.168.0.10 192.168.1.10 … … … … MR GL SCIS CEC

  31. Assumptions & Technical Info. • The Kaseya server is installed • Nothing is customized on this server yet! • Devices and IP addresses in your virtual lab • NAT Router: 192.168.0.1 & 192.168.1.1 & 192.168.2.1 & 192.168.3.1 • SCIS: ws1.scis.fiu.edu - 192.168.0.100 • MR: dc.scis.fiu.edu - 192.168.0.10 & 192.168.1.10 & 192.168.3.10 • GL: guest1.gl.fiu.edu - 192.168.1.100 • CEC: pc1.cec.fiu.edu - 192.168.2.100

  32. LAB • Assumptions • Kaseya server is operational • Logical network layout is known • Tasks • Deploying Kaseya agents • Customizing Kaseya

  33. LAB Organization Layout • Define the FIU organization in your KServer

  34. Note • Everything referring to your dedicated virtual environment should have a unique name by adding your username as its suffix to distinguish your dedicated environment from those of others. • For your reference, a tab in your virtual lab (called “Data Sheet”) includes all the specific information about your dedicated virtual environment (e.g., <USERNAME>).

  35. Create Organization • Steps: • Go to System > Orgs/Groups/Depts/Staff > Manage. • Click on the New button.

  36. Create Organization • Type in “FIU-<USERNAME>” under ID and Organization Name. • Replace “<USERNAME>” with your username (johndoe)

  37. Create Machine Groups • Under the org. name “FIU-<USERNAME>” • create machine groups to specify the physical locations of the computers. • Machine groups • SCIS • MR • GL • CEC.

  38. Create Machine Groups • Verify if the “FIU-<USERNAME>” is checked. • Click on Machine Group on the right hand side of the module. • Click on New in this section.

  39. Create Machine Groups • Create a group by typing its name (“SCIS”) under Machine Group Name. Click Save. • Repeat steps 4-8 for the MR, GL, and CEC groups.

  40. Step 1: Being Exposed! • Watch the demo

  41. Step 2: Getting Involved! • Watch the interactive video

  42. Step 3: Practice! • Download the hands-on document • Schedule your virtual lab • Perform the tasks in your virtual lab

  43. Virtual Lab On-Demand • By default, your virtual lab will be scheduled for 30 minutes • Enter 3 hours and 0 minutes for today!

  44. Network Diagram

  45. Data Sheet

  46. Connection Info • Link to the KServer • RDP connection information to your five dedicated virtual machines • HostName:PortName

  47. RDP to Your Virtual Machines • Use a RDP client • Windows • Microsoft Terminal Server Console (mstsc.exe) • MAC • Remote Desktop Connection • CoRD • Linux • Rdesktop • Web Browser • webRDP, an applet embedded in the Virtual Lab interface

  48. mstsc.exe

  49. mstsc.exe

  50. webRDP

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