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Customized Oracle Retail Merchandising System for your needs

Oracle Retail Merchandising System is a tool to deliver superior customer experience and gaining complete control over pricing, purchasing and inventory irrespective of the locations, brand and regions. Having your merchandising in place can enhance customer confidence and satisfaction. We can customize the merchandising system to suit your business needs.

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Customized Oracle Retail Merchandising System for your needs

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  1. Webinar: HowtodriveasuccessfulServiceNowimplementation? RaviRajamani SeniorServiceNowConsultant AspireSystems Nidhin Jacob Senior Manager, Client Service Delivery Ingram Micro

  2. Agenda • ITSM– Theenablersandconstraints • ServiceNow– Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  3. ITSM–Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  4. ITSM–Theenablersand constraints • ITSMdefinestheprocessforITserviceoperationleadingto • StandardizedProcessacrossOrganization • Globallevelprocesscommitment • IToperationmetricscanbetrackedandmeasured • Improvementintheoverallproductivity • ImplementingITSMprocessescanhitbottlenecks • Toomanyprocesses,toolittletimetoimplement • PoorUnderstandingoftheITSMprocesses • LowEngagementofITservicedeskprofessionals • Requirescontinualimprovementelseprocessesbecomesobsolete ©1996-2015Aspire Systems,Inc.

  5. ITSM– Theenablersandconstraints • ServiceNow– Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  6. ServiceNow–Introductionandkeybenefits • ServiceNowisanenterprisecloudcompany • Platform-as-a-serviceproviderofEnterpriseServiceManagementsoftware • Mostflexibleandscalablesolution • Everythingasaservice •SocialIT •Mobility •Analytics •ITFinanceManagement •DemandManagement •Governance ITSSMTools MaturityLevel •ChangeManagement •EmployeeSelfService •ServiceRequestManagement •SLAmanagement •KnowledgeManagement •ConfigurationManagement ServiceDesk •IncidentManagement •ProblemManagement •LeanAssetManagement •Reporting HelpDeskTools ©1996-2015Aspire Systems,Inc.

  7. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  8. PrerequisitesforServiceNowimplementation Getstakeholderson-board ARoadmap Prerequisites Welldefinedprocess KnowyourMetric/KPIs ©1996-2015Aspire Systems,Inc.

  9. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  10. Arealistic, yeteffectiveroadmap • Howtokeepitrealistic? • Understandthelimitationsofthecurrentsystem • Mapyourrequirements,effortneededagainstthe • valueitdelivers • Spreadandgodeep • Createmanymilestonesnotjustonefinaltarget • BendnotBreakit • Everythingshouldbemadeassimpleaspossible, • butnosimpler • Settherightexpectation • Aneffectiveroadmapletsyoudothefollowingwiththeplannedimplementation • Visualise • Track • Foresee ©1996-2015Aspire Systems,Inc.

  11. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  12. Avoidthepitfalls • Overrelianceonout-of-box features • Poorprocessdefinition • LackofServiceNowcapabilityawareness Pitfalls ©1996-2015Aspire Systems,Inc.

  13. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  14. Summary Organizationwidevision ContinualImprovementProcess Roadmap SuccessfulService NowImplementation People,AwarenessandAcceptance QuickWins BusinessFocusedProcess ©1996-2015Aspire Systems,Inc.

  15. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers ©1996-2015Aspire Systems,Inc.

  16. Casestudy:ServiceNowimplementation for Fortune100 firm • Customer • World'slargestwholesaletechnologyproductsdistributor • Revenueinexcessof$40Billion • Presenceinover170countries,over21,000employeesand200,000customers • Challenges IncidentManagement • LargelyManualandwastreatedasanyothermanualtask Changemanagement • TaskCreation,monitoringandapprovalwasdonemanually ScalabilityIssues • Processestobeimplementedaglobalscale TrackingIssues • NoMetrics/KPIscouldmemeasuredandtracked UsabilityIssues • Poorengagementandadherencetotheprocesses ©1996-2015Aspire Systems,Inc.

  17. Casestudy:ServiceNowimplementation for Fortune100 firm Solution 30% cost reduction Instantaneous Response Time Increased Customer Satisfaction Higher adoption rate Improved Turnaround time • AspirepartneredwiththeclienttotransformtheirIT Servicedelivery • ImplementationofServiceNowacrosstheorganization • IntegrationofServiceNowwiththeexistingBMCBPPMandotherlegacysystems • ServiceCatalogueImplementation • Keyperformancemetricsdefinedandtracked • Informationdashboards Impact ©1996-2015Aspire Systems,Inc.

  18. ITSM– Theenablersandconstraints • ServiceNow–Introductionandkeybenefits • HowtoensureaneffectiveServiceNowImplementation? • ThePrerequisites • Arealistic,yeteffectiveRoadmap • AvoidthePitfalls • Summary • Casestudy:ServiceNowimplementationforaFortune100firm • QuestionsandAnswers • To know More: http://aspiresys.com/ ©1996-2015Aspire Systems,Inc.

  19. ThankYou!

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