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Essential Consumer Insights: Small Claims, Telephone Slamming, and Pre-Paid Phone Cards

This review panel explores critical consumer issues, including when you can sue in Small Claims Court and the implications of telephone slamming. It clarifies circumstances under which claims can be made and discusses the importance of written agreements when shopping for cell phone plans. Additionally, it explains the function of pre-paid phone cards, which allow long-distance calls. The discussion also introduces the term "dead zone," emphasizing potential service disruptions. Equip yourself with vital knowledge to navigate consumer rights effectively.

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Essential Consumer Insights: Small Claims, Telephone Slamming, and Pre-Paid Phone Cards

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Presentation Transcript

  1. Consumer Bowl Review Review Panel 4

  2. In which of the following situations can you sue in Small Claims Court? • A) When your claim greater than $5,000 • B) When it is a criminal claim • C) when it is based on a contract, dispute with a landlord or property damage

  3. Answer • C) when it is based on a contract, dispute with a landlord or property damage

  4. What is telephone slamming? • A) When you hang up the phone quickly • B) When the telephone company switches your long distance phone service without your knowledge • C) When you authorize the phone company to switch your long distance service

  5. Answer • B) When the telephone company switches your long distance phone service without your knowledge

  6. Which of the following should you NOT do when shopping around for a cell phone plan/company? • A) see how each one differs from local plans for regular land lines • B) Check per-call surcharges • C) Make sure nothing is in writing

  7. Answer • C) Make sure nothing is in writing

  8. What do pre-paid phone cards allow you to do? • A) Call anywhere you want • B) Call only your own house • C) Make long distance phone calls

  9. Answer • C) Make long distance phone calls

  10. This term means that you may loose your call while talking, or service may be unavailable between towers • A) Danger zone • B) No Call zone • C) Dead zone

  11. Answer • C) Dead zone

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