Operations Academy Senior Management Program

1. Operations AcademySenior Management Program Next Offering October 18-28, 2016

2. Overall Program Description • Emphasis on Surface Transportation System Management and Operations (TSM&O) • 2 week “Total Immersion” course with pre-study requirements • Intended for practitioners desiring advancement & recognition in Operations • Focuses on the unique aspects of TSM&O

3. Program Objectives • Describe the impact of TSM&O on mobility and safety • Manage an organization whose primary mission is TSM&O • Advocate the creation of an operational focus within their agencies • Demonstrate knowledge of the technical tools of TSM&O and the conditions under which they can be effectively applied

4. Additional Benefits • For the individual • Networking with peers from other jurisdictions • National recognition • CEUs and certificate of completion • Recognition from employer • To the agency • Individuals trained in operations • Ability to develop an operations focus • A constructive analysis of the agency’s current focus on TSM&O

5. Student Profile Mid to high level managers whose existing or future responsibilities include management and operations of the transportation system

6. Student Examples • Manager of Traffic Operations • District/Division engineer • Regional Director • Director of Maintenance • Transportation Operations Center Manager • Manager of Traffic Engineering (state or local) • Senior Transportation Planner (state, local or MPO) • Law Enforcement (state or local)

7. Curriculum

8. Pre-study • Needed to ensure participants enter program with the same basic level of knowledge in certain topic areas • Occurs over a two month period • Required time depends on the student’s background

9. Topics of Classroom Lectures • Making Managers Into Leaders • Operations Capability Maturity Model (CMM) • Traffic Incident Management • Customer Service • Integrating Planning and Operations • Performance Measures/Data Visualization • ConOps/Benefit Cost • Safety and Operations

10. Previous Speaker Topics • Communicating with Your Customer • Transit: Improved Collaboration and Cooperation • Facilitating Goods Movement through Operations • Connected Vehicles and the Future of Transportation • Workforce Development Note – These change so they could be different for 2016

11. Field Visits • Three Field Visits • Freeway Service Patrol Ride-along • Two Traffic Operations Centers • State & Local • Work Group Analysis of Site Activities Using the Capability Maturity Model

12. Workshops • Real-world problems • Participants Split into Work Groups • Group Problem Solving Including Role Playing • Develop Brief Report • Deliver Solution to Class via PowerPoint Presentation • Reinforce the Capability Maturity Model

13. Participant Selection • Competitive Selection Process • Must be Nominated by a Public or Federal Agency • Competitive selection based on: • Level of Interest • Relevance • Geographic and Functional Diversity

14. Costs • Program Fee - $3,875 • Food and Lodging - $1,951 • Travel Cost • Responsibility of Participant • Dependent upon origin city

15. First 11 Sessions Successful • 309 Participants from all over the US • Alaska to Florida • All Completed and Passed Program Requirements • Program Evaluations High • Networking a Key Outcome • Developed a List Serve that is Very Active

16. Student Feedback “The Operations Academy is a once in a career opportunity to enrich your professional development while positioning you to influence the TSM&O direction of your own agency. I highly recommend the program to transportation professionals; it is well worth the time commitment.” - Anne Reshadi, Systems Operations/Electrical Engineering, Wisconsin DOT

17. Student Feedback “In two weeks, this program makes you a believer in TSM&O. It’s not your typical course program. The mix of field study, classroom lectures from experts in the field, and workshops makes it enjoyable and interesting. I have gained not only new knowledge, but new friends who will help me to make needed changes long after our class ends.” - Mary Ridgeway, Assistant Division Administrator, Federal Highway Administration

18. Student Feedback “Smarter use of our existing transportation system is the only answer for the future. If you would like to help lead your organization to effective transportation systems management and operations, then the Operations Academy is for you.” - Aaron Johnson, Traffic and Safety Engineer, Michigan DOT

19. Student Feedback “This was an incredibly comprehensive program. I will be able to apply concepts learned right away, not only from the country’s expert in operations, but from our peer states’ experiences as well. I will recommend the program strongly to others in my state!” – Rob Limoges, Civil Engineer, New York State DOT

20. Student Feedback “The Operations Academy provided a strong, relevant program which addresses many of the problems and issues I face on an on-going basis.” - Bill Legg, State ITS Operations Engineer, Washington State Department of Transportation

21. Important Dates • Program: October 18-28, 2016 • Nomination Forms Due: June 1, 2016 • Notification of Acceptance: June 13, 2016 • Program Fees Due: July 11, 2016 • Pre-study Sent Out: July 13, 2016 • Last Day to Cancel with only $500 fee: August 19, 2016

22. Contact Information Website – www.operationsacademy.org Kathleen Frankle 301-405-8271 kfrankle@umd.edu