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On-the-fly Tech Support

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On-the-fly Tech Support. or "Hey this isn't my job!". <librarian.net/talks/ntrls>. morale. preparation. set-up. models. but then. first step . questions. the old standby. more on pebkac. hardware. software. troubleshoot. the web. uploads/downloads. Word. printers.

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On-the-fly Tech Support

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  1. On-the-fly Tech Support • or • "Hey this isn't my job!" <librarian.net/talks/ntrls>

  2. morale

  3. preparation

  4. set-up

  5. models

  6. but then...

  7. first step

  8. questions

  9. the old standby

  10. more on pebkac

  11. hardware

  12. software

  13. troubleshoot

  14. the web

  15. uploads/downloads

  16. Word

  17. printers

  18. the unfixable

  19. now that everyone's happy

  20. thank you! handouts and notes at <librarian.net/talks/ntrls>

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