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Integrated Operations Centre

Integrated Operations Centre. Founded 1946 62 wide-body aircraft 48 destinations in 28 countries/territories. Fleet Size. Current Fleet Size: 62 19 - B747-400 11 - A340-300 3 - A340-200 12 - A330-300 4 - B777-200 7 - B777-300 4 - B747-200F 2 - B747-400F. New Aircraft.

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Integrated Operations Centre

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  1. Integrated Operations Centre

  2. Founded 1946 • 62 wide-body aircraft • 48 destinations in 28 countries/territories

  3. Fleet Size • Current Fleet Size: 62 • 19 - B747-400 • 11 - A340-300 • 3 - A340-200 • 12 - A330-300 • 4 - B777-200 • 7 - B777-300 • 4 - B747-200F • 2 - B747-400F

  4. New Aircraft • On firm order: 11 • 1 777-200 • 3 744F • 7 A330-300 • On leased: 1 • 1 A340-300 • Delivery by 09/2001 • Mean fleet Age - 5.3 years

  5. Welcome to Cathay City ….home to 3000 staff

  6. Cathay Pacific City • Minutes away from HKIA • Construction started - June 1996 • First staff to relocate - June 1998 • Last staff to relocate - June 1999 • Total investment - HK$4.9 billion

  7. Cathay Pacific City • Three office towers - 3,000+ staff • Dakota Club • Headland Hotel • Flight Training Centre • Airline Stores Building • Footbridge

  8. Cathay Pacific City • Awarded the 1999 Hong Kong Eco-Business Grand Award • Computerized Building Management • Natural light maximization • Waste management • Reduction of water usage • Electronic communication

  9. Other Facilities • Auditorium • The Street • Galley (food court) • Crew Lounge • Aircraft Mockup • Training and Development Centre

  10. Integrated Operations Centre Located on the 8th Floor South Tower

  11. Integrated Operations Centre Staff Training & Development

  12. Training Objectives • To provide staff with the technical & behavioural skills needed to exercise the full responsibilities of their posts • To provide Cathay Pacific with professionally qualified operations centre personnel who can work effectively in ad hoc teams • To develop the capabilities of the individuals within the IOC to enable them to realise their career potential within Cathay Pacific

  13. Current Status • Historical reliance on On-The-Job training (OJT) • OJT good for familiar situations but not novel ones • Poor Theoretical foundation • Theory allows for reasoning from first principles

  14. Training Strategy • Three Main components • Coursework on Theory • Experiential programme to enhance exposure to operational environment • OJT in use of tools & resources

  15. Training Resources • Coursework Programme available in-house • FOP Technical Training Centre • Learning & Development Group • Training & Development Centre • IOC • Experiential Programme available in-house • LOFT programme at FOP Simulator Training • CX Station visits & Familiarisation trips • On-The-Job Programme available in-house

  16. IOC Coursework Program General Knowledge Job Knowledge Corporate Technical Airports Flight Operations CX Marketing & Sales Airframes & Flight Controls Aerodrome Facilities ICAO Annex 14 CAD, AOC & ANO(OT) Regulations Communication Skills Airline Planning, Route & Yield Management Engines CX Port Information Flight Operations Company Policy Interpersonal Skills Public Relations & Information Management Hydraulic & Pneumatic System Ticketing & Reservations Crewing Requirements & FDP Limitations Analytical Skills Electrical System Ramp Handling Flight Planning & Navigation Supervisory & Management Skills MEL Operational Restrictions Aircraft Weight & Balance Aircraft Performance Team Based Skills Flight Deck Awareness & R/T Protocol Cargo Handling NOTAMS Quality & Continuous Improvement Dangerous Goods Handling Meteorology Human Factors Catering E & A Procedures Security ICAO Annex 17 On-The-Job AIROPS, VHF, SATCOM, SITA

  17. Thank You

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