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Cisco Systems Architecture: ERP and Web-enabled IT

Cisco Systems Architecture: ERP and Web-enabled IT. Case Analysis. Set the Stage. Cisco is frequently cited as an information Age company in contrast to an Industrial Age company.

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Cisco Systems Architecture: ERP and Web-enabled IT

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  1. Cisco Systems Architecture: ERP and Web-enabled IT Case Analysis

  2. Set the Stage • Cisco is frequently cited as an information Age company in contrast to an Industrial Age company. • What are the key factors that differentiate Cisco as an Information Age company? Who Cisco is? What are their competency? • How would you characterize the role of Pete Solvik as CIO?

  3. ERP Implementation • How was the decision made to implement ERP? • Evaluate the analysis made to recommend ERP to the Board, and the quality of the justification. • What were the key factors that enabled the team to implement ERP in 9 months at Cisco? • To what extent can Cisco experience in ERP implementation be applied to other companies?

  4. I-Net Applications and Benefits • How did Cisco build out their I-Net at Cisco to electronically connect with the customer? Identify the benefits that were enabled by this initiative. • Identify the main benefits of the strategic I-Net at Cisco, and estimate the range and type of benefits you think that they achieved.

  5. Reduction in Operating Costs (FY 2000) • Single enterprise $170m • New Product Introduction $402 • Autotest $108 • Direct Fulfillment $15 m • CCO Commerce $65 m • Total $760m

  6. Financial Impact of Internet Business Solutions (FY ’00) • Supply Chain Management ($695 m) • Cost ($307 m); Income • Income: Faster time to market ($388m) • Customer Care ($506m) • Workforce Optimization ($86m) • Total Financial Impact ($1,352m)

  7. New Challenges Beyond 2000 • What new challenges does Cisco have to address? Identify these challenges in terms of technology, economy, and market competition. • How would Cisco’s past success affect its future? • What should the CIO recommend?

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