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IT Governance Model

IT Governance Model . CMMI. ITIL Book. Source: http://en.wikipedia.org/wiki/ITIL. High-Level Process Model. The Deming Cycle. ITIL Support Model. ITIL Roadmap. From Incident(s) To A Problem To A Known Error To A Change . The Service Delivery Process Model. Terminologies.

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IT Governance Model

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  1. IT Governance Model CMMI

  2. ITIL Book Source: http://en.wikipedia.org/wiki/ITIL

  3. High-Level Process Model

  4. The Deming Cycle

  5. ITIL Support Model

  6. ITIL Roadmap

  7. From Incident(s) To A Problem To A Known Error To A Change

  8. The Service Delivery Process Model

  9. Terminologies • Service Level Agreement (SLA) • Operational Level Agreement (OLA) • Underpinning Contract (UC) • Service Catalog • Service Improvement Program (SIP) • Service Level Requirements (SLR) • http://www.itilpeople.com/Glossary.htm

  10. Defines the default services with the default levels of service and the options

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