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Master’s Branch Report

Master’s Branch Report. Report to the Select Committee 28 May, 2007. Report Objectives. The State of our Branch Priorities receiving attention Record of our successes Critical Success Factors Risk Exposure. The State of our branch. Administration. Posts not filled

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Master’s Branch Report

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  1. Master’s Branch Report Report to the Select Committee 28 May, 2007

  2. Report Objectives

  3. The State of our Branch Priorities receiving attention Record of our successes Critical Success Factors Risk Exposure

  4. The State of our branch

  5. Administration Posts not filled Spending suggests lack of capacity New budget allows for once-off expenditure Budget growth not as big as business growth

  6. Skills Development • Invested R2.5m in 2006 – Excess of 2% • New Training budget required for R7.2m • Skills deficit in – • Report writing • Business writing • Management skills

  7. Workload Service point files dramatically increased - 47328 (2005) to 63403 (2006) Estate matters > R125K appear to be stable @ around 25000 Estate matters < R125K are increasing year on year. This may suggest an increase in the number of new entrants into the formal economy. Insolvencies still declining - buoyancy of the economy. The Guardian’s Fund =>R4bn - shows no sign of stabilizing. Pta and Jhb collectively received nearly 50% of all files from Service Points. Pta and Jhb deals with > 70% of insolvency matters

  8. Lessons Learnt – Durban Research • Estates where minors are the sole beneficiaries. Some of the findings were:- • Of 972 estates registered, 182 had minors as sole beneficiaries. • The total number of minors involved was 355, that is to say nearly 2 kids per estate; • 86 were represented by single parents (not married to the deceased), • 120 represented by grandparents, • 67 represented by siblings, • 82 were represented by extended family (aunts and uncles). • This means that only 47% of minors involved were represented by legal guardians

  9. Priorities receiving attention

  10. Accessible Guardian’s Fund Services NAQ in Guardian’s Fund Accessible Quality Deceased Estate Services Making Trustees Trusted Customer focussed offices No Missing Files Better Stakeholder Management IADE Operation Sesifikile

  11. Record of our successes

  12. Guardian’s Fund • 3 of our six sites have been automated • The project would be completed by Mar 2008 • PAJA • We are the first in government • Insolvencies • Operation Sesifikile

  13. Stakeholder Management • Quality Assurance • Benchmark improvements in service delivery • Accommodation • We have two new offices - JHB & PE • Pietermaritzburg & Mthatha - soon • Focus, Stability & Direction

  14. Critical success factors & risks

  15. Capacity – Human Capital • Integrated Departmental Approach • Fast-tracking Legislative changes • Integrated Governmental Approach

  16. What are our Risks? Access to Quality Services Limited Reduced Quality of Service Erosion of existing capacity

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