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Bringing A Card Office Back From The Dead

This presentation discusses the assessment and revitalization of card offices at Arkansas State University (ASU), the University of Arkansas, and Seton Hall University (SHU). It reviews current assets, personnel, and goals while emphasizing the importance of collaboration and innovation. Key topics include improving security, upgrading technology, expanding services, and enhancing customer service. The presentation aims to outline actionable strategies that can turn around struggling card offices and facilitate growth across campuses.

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Bringing A Card Office Back From The Dead

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  1. Bringing A Card Office Back From The Dead Presented By Mary Goff, Sheryl Douglas, and Kelley Line April 12, 2005

  2. Assessment of Current Situation -ASU • Assets • Number and types of Readers • Security – 13 • POS - 14 • Authorization – 10 • MDT - 13 • Age of readers • Most purchased in 2000 • On Line Card Office • Personnel • Liabilities • Server • Personnel – not enough

  3. Assessment of Current Situation - University of Arkansas • Assets • Number and types of Readers • Copier - ? • POS - 21 • Authorization – 6 • BSI - 1 • Age of readers • Most purchased in ‘95 • OnLine Card Office • Personnel • Liabilities • Personnel – not enough

  4. Direction and Goals – ASU • Direction • Previous Card Center • Basic ID Card and Meal Plans • Budget combined with other department • Current Card Center • Security Access • Authorization • POS • Vending Machines • Off Campus Spending • OLCO • Budget separated from other area departments

  5. Direction and Goals – ASU • Goals • Growth of Off Campus Participation • New Server • IP Converters • Interface with: • Bookstore • Parking Pay Station • Best Locks • SCT Banner

  6. Direction and Goals – University of Arkansas • Direction • Original • Revised • Goals • Expansion to Off Campus • Vending

  7. Support • Financial Support • Costly • Creative • Moral Support • Breaking Old Rules and Setting New Ones • Knowledge of a better world

  8. Support • Seton Hall • Student Affairs • Leader with a vision • Arkansas State University • Business Affairs • Motivated Leader • University of Arkansas • Student Affairs • Motivated Leader

  9. Assessment of Current Situation - SHU • Assets • Number and types of Readers • Security - 43 • POS Readers – 20 • Authorization - 20 • Personnel • Liabilities • Age of readers • Most purchased in ‘93 • Wiring Connections – DB15 • Personnel Changes

  10. Direction and Goals – SHU • Short Term • Laundry Readers Connected • Reconciliation • Vending • OnLine Card Office • Personnel Changes • Long Term • Copiers • Wiring Connections brought up to date • Hiring Personnel

  11. Direction and Goals - SHU • Direction & Timeline • Original – Accomplish all short term goals • Revised – Accomplish necessary short term goals to acquaint students with Card Office • Goals • Realistic and Achievable –Without breaking the bank • Bumps and turns – roll with the punches and be FLEXIBLE • Focus – Keep your eyes on the goals and never let the ship sink. BE CREATIVE.

  12. Resuscitation Efforts (To restore consciousness, vigor, or life) • Revitalizing The Card Office • Working on Policies and Procedures • Naming the Card and the Debit Services • Working on Collaboration with other departments • Expanding the services of the office • Preaching the Commandments for Customer Service

  13. RECAP • Innovating Together in ’05: • ASU and Univ. of Arkansas have programs that hopefully will continue to grow. • SHU has a program, built on the past, that will now expand and grow to showcase its possibilities for the future. • Resources Available: • ASU – http://expresscard.astate.edu • Univ. of Arkansas – http://onlinecardoffice.uark.edu • SHU – http://studentaffairs.shu.edu/campusid/index.html • Always know you can reach us • Sheryl Douglas – sdouglas@astate.edu 870-910-8220 • Kelley Line – kline@uark.edu 479-575-7563 • Mary V. Goff – goffmary@shu.edu 973-761-9705

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