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Business Services Sector in Poland

Business Services Sector in Poland. Exploring the offshoring of business services from host country perspective. 50%. CEE on the Global Map of Business Services Offshoring. 1. At least 500 service centres. 2. Almost 200,000 employees. 3. Employment growth: 21%. 4.

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Business Services Sector in Poland

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  1. Business Services Sector in Poland Exploring the offshoring of business services from host country perspective

  2. 50%

  3. CEE on the Global Map of Business Services Offshoring 1 Atleast 500 service centres 2 Almost 200,000 employees 3 Employment growth: 21% 4 7% of the global market share

  4. The Development of Business Services Offshoring in CEE Countries By 2004 CEE countries appeared at the global map of business services offshoring Present Continous growth (15-20% per year) and the position of offshoring hub for Western Europe 2004-2008 Rapid growth of sector after the accession of CEE countriesto European Union Predictions Expecting further very dynamic growth of sector: up to 300,000employees in 2015

  5. Employment in BusinessServicesSectorin CEE Countries and its Changes

  6. Poland as an Emerging Destination on the Global Map of Business Services Offshoring Poland is the market leader in business services sector in Central and Eastern Europe 1 282 service centresoperate in Poland (205 BPO/SSC and 77 R&D) 2 220foreign investors from 22 countries 3 In total, around 69,000 people are employed in the business services sector

  7. Increase in the Number of Business Services Centres in Poland

  8. Types of services provided in business service centres in Poland

  9. Specialization of business services offshoring locations

  10. Growing maturity of Business Services Sector in Poland Growing maturity of resources opens Poland for advanced business services opportunity– Decision Support & Knowledge Process Outsourcing Go for value: from SSC/BPO to DS/KPO Decision Support & KPO • High value added • Knowledge based • Strong embeddedness • Economies of skills SSC/BPO • Transactional • Cost-driven • Easy to relocate • Economies of scale

  11. Employment in Business Services Sector in Poland

  12. Changes of employment in BusinessServicesSectorin the years 2008-2010 SSC/BPO • Growth of employment was observed in each of ten most important locationsof services offshoring in Poland • It turns out that the city mostdynamically developing in the analyzed period was Wrocław, with the number of employees of the centres in 2010 being over 100% higher than in 2008

  13. 50% growth in 2 years • #1. in CEE • Almost 70,000 jobs and close to 300 service centres

  14. Thank you!

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