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Mails

User. Call closed. Call closed. Call closed. Call closed. Mails. “Callbox”@PRMS. User mails @HelpDesk. Level 1 HelpDesk. Work. Exp-support @pdp. Level 2 Unix-Analyst. Mails. Work. Mails. PDP. Level 3 Subset of PDP. Work. Open Calls. “Callbox”@ITCM. Work. PRMS workflow.

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Mails

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  1. User Call closed Call closed Call closed Call closed Mails “Callbox”@PRMS User mails @HelpDesk Level 1 HelpDesk Work Exp-support @pdp Level 2 Unix-Analyst Mails Work Mails PDP Level 3 Subset of PDP Work Open Calls “Callbox”@ITCM Work PRMS workflow today ITCM workflow

  2. Call closed Call closed Call closed Call closed User Mails “Callbox”@PRMS User mails @HelpDesk Exp-support @pdp Level 1 HelpDesk Work Level 2 Unix-Analyst Work Level 3 All PDP support Work Open Calls “Callbox”@ITCM Work PRMS workflow ITCM workflow Proposal.1

  3. Call closed Call closed Level 3 PDP support Level 3 Tape support Level 3 LSF support Level 3 general support Level 3 ASIS support Level 3 AFS support Level 3 Disk server support Level 3 Linux support Level 3 cdr support … Work Open Calls “Callbox”@ITCM Work PRMS workflow Zoom for Level 3 in Proposal.1 ITCM workflow

  4. Open Calls “Callbox”@ITCM Work ITCM workflow User Mails “Callbox”@PRMS User mails @HelpDesk Exp-support @pdp Level 1 HelpDesk Work Level 2 Unix-Analyst Work Level 3 PDP assignees Mails Work Call closed PRMS workflow Proposal.2

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