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Enhancing Customer Service and Efficiency in Washoe County School District Police Department

The Washoe County School District Police Department is implementing strategic initiatives to improve efficiency and customer service. This includes reducing fingerprint processing times through better scheduling, enhancing response times for service calls, and improving communication between students, parents, and school police. We will measure our success through increased emergency drills, better fingerprinting processes, enhanced website accessibility, and improved satisfaction with our dispatch center. Collaborative training with regional agencies will further our readiness for emergency preparedness.

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Enhancing Customer Service and Efficiency in Washoe County School District Police Department

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  1. Protecting and Serving Nevada’s Future Washoe County School District Police Department

  2. Strategies Customer Service • Reduce the wait time for employees/volunteers to be processed in the fingerprinting office, by working with Human Resources and Volunteer Services to set up scheduling of employees to be processed. • Reduce the response time for calls for service by using alternative methods of initial officer contact. • Continue to achieve high level of customer service through officer, dispatch and supervisor contacts

  3. Strategies • Increase the ability for schools, students and parents to contact School Police • Utilize officers to notify schools/administrators on how to contact dispatch via phone & 800mhz radio • Re-configure dispatchers work hours to provide more phone coverage throughout the day

  4. Key Performance Indicators The following items will be measured as our new procedures are implemented: • Emergency Management – Increase the number of drills that are conducted in conjunction with School Police/Emergency Management (2010-2011= 52) • Emergency Management – Get all schools set up and utilizing VIP web based software (Administrators will receive training prior to start of school year)

  5. Key Performance Indicators • Fingerprinting – Reduce the amount of time the customer spends getting fingerprinted (Institute In/Out time on log) • Website – Improve the accessibility and user content of the School Police website • Dispatch – Increase customer satisfaction with our Dispatch center (Measured by Customer Service Survey) • Training – Continue to work with regional agencies on emergency preparedness and response through collaborative training exercises (Develop and implement joint training exercises)

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