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Group 3 Long-term / lifetime trust

Group 3 Long-term / lifetime trust. Trust is dynamic . What works short-term need not translate to long-term System could be learning and changing over time Your trust in the system might / should change Should monitor over time, we should help the user do it.

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Group 3 Long-term / lifetime trust

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  1. Group 3Long-term / lifetime trust

  2. Trust is dynamic • What works short-term need not translate to long-term • System could be learning and changing over time • Your trust in the system might / should change • Should monitor over time, we should help the user do it

  3. How much should human-machine look like human-human trust for long-term trust? • Human-human trust is largely established by consistency, dependability, predictability (e.g., Apple), human-machine trust is currently largely situational, should that change?

  4. How much should human-machine look like human-human trust for long-term trust? • Must machines exhibit (substantive) responsiveness to user’s goals and circumstances? • Exhibit empathy • Share goals • Model users

  5. How much should human-machine look like human-human trust for long-term trust? • What does superficial affect and social cues achieve (e.g., smiley face cars) • Do they persist over time? • Are they sufficient? (At minimum you need to know about them)

  6. Other themes • Role of transparency (Is ignorance bliss?) • Remote operation blunts emotional engagement, may elicit a different set of requirements for trust • Implications of socially constructed trust • Trust during high workloads

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