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The #1 Leadership Essential: TRUST

The #1 Leadership Essential: TRUST. September 21, 2011 Blake M. Osner, JEA Employee & Leadership Development. Leadership. TRUST. 12 Steps 7 Habits 6 Quadrants 21 Types 4 Discs 4 Generations 1 minute to manage. TRUST.

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The #1 Leadership Essential: TRUST

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  1. The #1 Leadership Essential: TRUST September 21, 2011 Blake M. Osner, JEA Employee & Leadership Development

  2. Leadership TRUST 12 Steps 7 Habits 6 Quadrants 21 Types 4 Discs 4 Generations 1 minute to manage

  3. TRUST • “Better to trust & be disappointed sometimes then to mistrust and be miserable all the time” • Abraham Lincoln • “Trust happens when leaders are transparent, candid and keep their word.” • Jack Welch

  4. Why focus on TRUST? A recent poll by Maritz indicates that only 7% of workers strongly agree that they trust their senior leaders. (www.maritz.com) Ken Blanchard proposes that TRUST is the critical link to all good relationships, both personal and professional.

  5. American Airlines team building-www.cracker.co.za

  6. What Creates or Builds TRUST? Proficiency and Skill: Your capabilities and relevance. Can you get the job done? As leaders, do you equip your people with the resources and information they need? Honesty and Sincerity: Do you operate with Integrity? Are you believable and fair? Do your Employees feel they are being treated equitably? Connection: Do you demonstrate care and concern for other people? Do your employees see you demonstrating care and concern for others? Are you transparent? Proficiency\Skill Honesty\Sincerity Connection

  7. TRUST Builders Speak well of others whether they can hear you or will ever find out or not. Listen\acknowledge concerns Set Goals that are SMART Follow up and Follow Through

  8. In Summary: • Humorous example of Speed of Trust Listen First behavior in action

  9. The #1 Leadership Essential: TRUST September 21, 2011 Blake M. Osner, JEA Employee & Leadership Development

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