Excellent Tips to Overcome Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 1z0-1038 Challenges

1. ORACLE 1z0-1038 SE RVIC E C L OU D C ROSS-C H A N N E L C ON TA C T C E N TE R

2. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Dumps Questions PDF This quality Oracle 1z0-1038 braindumps PDF polishes your skills and widens your horizons intellectually to ace challenges of a complex IT certification like Oracle Oracle Service Cloud Contact Center. The easy to learn format of these amazing 1z0-1038 dumps will prove one of the most exciting exam preparation experiences of your life! The information is provided in the form of 1z0-1038 dumps questions and answers, following the style of the real exam paper pattern. Cross-Channel

3. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question #:1 Question #:1 How How many rows can be returned by a tabular query many rows can be returned by a tabular query? ? A. Unlimited A. Unlimited B. 100000 B. 100000 C. 100 C. 100 D. 10000 D. 10000 E. 1000 E. 1000 Answer: E Answer: E 3

4. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question Question #:2 #:2 Your customer has created a new script and deployed it to the agents in the call center within Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution. incident workflows. However, the script hangs on execution. Identify two reasons for this. Identify two reasons for this. A. The agents are not able to get to the pages where they can end the script. A. The agents are not able to get to the pages where they can end the script. B. The script beginning and ending buttons are not enabled for the script pages. B. The script beginning and ending buttons are not enabled for the script pages. C. No exit or finished event is being triggered on the script pages. C. No exit or finished event is being triggered on the script pages. D. No return events are listed in the incident workflow for the script to use. D. No return events are listed in the incident workflow for the script to use. Answer: C D Answer: C D 4

5. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question #:3 Question #:3 A client requires you to set up chat and email as unlimited for an SLA. What A client requires you to set up chat and email as unlimited for an SLA. What must you do? must you do? A. Enter zero as the initial value for both fields. A. Enter zero as the initial value for both fields. B. Leave both the chat and email fields limit as blank. B. Leave both the chat and email fields limit as blank. C. Use the default values. C. Use the default values. D. Enter the value "Unlimited" in the chat and email fields. D. Enter the value "Unlimited" in the chat and email fields. Answer: A Answer: A 5

6. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question Question #:4 #:4 Which Which two statements are true about safe mode in relation to add two statements are true about safe mode in relation to add- -ins ins? ? A. It is a setting that must be enabled at the interface level. A. It is a setting that must be enabled at the interface level. B. It is enabled automatically if the previous shutdown of the agent desktop application B. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally. did not happen normally. C. It allows an agent desktop to log in to the application with local add C. It allows an agent desktop to log in to the application with local add- -in files. in files. D. It allows an agent desktop to log in to the application without any add D. It allows an agent desktop to log in to the application without any add- -ins. ins. E. It is a profile setting that must be enabled for a profile. E. It is a profile setting that must be enabled for a profile. Answer: B C Answer: B C 6

7. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question #:5 Question #:5 A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10 Friday (10- -17 hours) and at the SLA LI level as Monday to Saturday (10 17 hours) and at the SLA LI level as Monday to Saturday (10- -18 hours) with a response time of 6 hours hours. . 18 hours) with a response time of 6 An incident arrives on Friday at 7 PM and is applied to the SLA LI instance. What is the response due time An incident arrives on Friday at 7 PM and is applied to the SLA LI instance. What is the response due time? ? A. Saturday 6 PM A. Saturday 6 PM B. Saturday 4 PM B. Saturday 4 PM C. Monday 10 AM C. Monday 10 AM D. Tuesday 11 AM D. Tuesday 11 AM Answer: B Answer: B 7

8. Oracle Service Cloud Cross-Channel Contact Center 1z0-1038 Question #:6 Question #:6 How How can you enable add can you enable add- -ins to run locally without uploading it to the server ins to run locally without uploading it to the server? ? A. Configuration A. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, > Staff Management > Profiles > Required Profile > Interfaces tab, Addin > Select Developer Mode. > Select Developer Mode. Addintab tab B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode. B. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode. C. Configuration C. Configuration > Site Configuration > > Site Configuration > Addin Mode. Mode. AddinManager > Required Profile > Select Manager > Required Profile > Select Developer Developer D. D. Configuration Configuration > Site Configuration > > Site Configuration > Addin Select Select Developer Mode. Developer Mode. AddinManager > Required Profile > Interfaces > Manager > Required Profile > Interfaces > Answer: D Answer: D 8

9. We like to For watching For watching this Slide this Slide 9 https://www.grades4sure.com/1z0 https://www.grades4sure.com/1z0- -1038 1038- -exam exam- -questions. questions.html html