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Universal Credit Full Service Transformation.

Learn about the story of Universal Credit Full Service and its transformation, eligibility for claimants, changes in circumstances, future plans, and the digital service. Register securely, access information easily, and receive support digitally 24/7.

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Universal Credit Full Service Transformation.

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  1. Universal Credit Full Service Transformation.

  2. Universal Credit Full Service

  3. Universal Credit Full Service – The Story So Far 27 April 16 4TH Nov 15 27 March 16 18March 15 10June 15 May 16 19th Aug 15 THORNTON HEATH PURLEY GT YARMOUTH MUSSELBURGH LONDON BRIDGE SE1 5 SUTTON EXPANSION SM6 7 SM6 8 5 JOBCENTRE AREAS PER MONTH SUTTON EXPANSION SM6 9 CANTERBURY FULL SERVICE CENTRE 26 Nov 14 SUTTON SM5 2 10 June 15 CROYDON CR0 4 4th Nov 15 27 Jan 16 CROYDON EXPANSION CR0 2 HOUNSLOW Nov 14 May 15 June 15 Jan - April 16 May 16 onwards Nov 15 Transition Test the service Improve Efficiency Make Scalable

  4. ELIGIBLE CLAIMANT TYPES The service will be available for all claimant groups from the start. The service will initially be available to claimants making a new claim, or certain changes in circumstances. Housing Benefit Child Tax Credits Income based JSA Working Tax Credits Income Support Income based ESA

  5. CHANGES IN CIRCUMSTANCE THAT WOULD TRIGGER A CLAIM TO UNIVERSAL CREDIT

  6. Universal Credit Full Service – Where Next. Timing Our future plans. From 2016 Rollout of the Full Service across nation and regions will be a phased delivery approach with around 5 jobcentre areas going live each month initially. From 2017 We will accelerate delivery to around 50 jobcentre areas per month going live with the digital service. From 2018 Testing Migration of the legacy system will begin in 2017 with the start of national migration in 2018 From 2020 through to 2021 The intention is that all cases are migrated, and a full service is available nationally, by 2020/2021

  7. Claimant opens account to claim UC online. It’s the claimants account to manage and interact with the DWP. Support continues digitally until claimant is on a zero payment. However if their situation changes, they can report this online. Claimant may attend claimant commitment interview dependant on workgroup. Here they will receive tailored support from a work coach. As the claimant finds work they can report this online and still receive support as their UC entitlement decreases. The service adapts to claimants circumstances and the coaching channel shifts with it. The more self sufficient – the more digital the interaction A relationship is built with a mixture of face to face and digital / remote coaching using To Do’s and Journal entries. Payments are shown too.

  8. Universal Credit Digital Service Creating a digital UC account.

  9. 11:15AM 100% Edit My Phone Messages Call FaceTime Add contact Text Message July 28, 11:15 AM I can register securely Data is secure – We know who they are It’s easy It’s easy I know what happens next I know what I need to do I can contact the claimant wherever they are I have quick and easy access 24 hours a day through mobile, tablet or pc I don’t need to tell them I can find out what I need

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