1 / 5

OITConnect

OITConnect. Awareness Briefing November, 2011. Today’s Services and Support Links. OITConnect. Our goals have not changed: Improve service and turnaround to UTSA Identify areas and processes that need improvement Track all work across OIT to ensure timely resolution

base
Télécharger la présentation

OITConnect

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. OITConnect Awareness Briefing November, 2011

  2. Today’s Services and Support Links

  3. OITConnect • Our goals have not changed: • Improve service and turnaround to UTSA • Identify areas and processes that need improvement • Track all work across OIT to ensure timely resolution • The OITConnect solution: • Establishes a single customer service presence • Establishes a single point of contact for customers • Establishes a single web-based system for customers to interact with when requesting services from OIT

  4. OITConnect • A single point-of-contact for OIT services • Targeting January 2012 Today OITConnect (Single Phone Number) Break/Fix Service Requests Walk-up Desks 5-Plus Walk-up Service Desks Self-Service Portal Simplify Forms Over 17 Forms for Service Requests Chat Web Portal 12-Plus Phone #’s to remember

  5. Single Customer Service Framework Questions

More Related