Oasis: A Practical Application of Knowledge Management Pegi Newhouse Director, E-Communications Azurix
Purpose What is the Purpose of the Intranet? • Share What We Know • Intranets give employees a place to input • Leverage Existing Knowledge • Intranets are accessiblesources of reusableinformation
Company What is Our Company Like? • Global • Language issues • Culture • Technical Strengths • Internet Cowboys Note: A Global Company can sometimes mean a Disconnected Company!
What do they need? Research News Deal Processes Policies and Procedures What type of people are they? Internet Saavy Busy In Need of Very Current Information Want to Feel “In the Know” Geographically Dispursed Audience Who is Our Audience?
Goal What is Our Goal? • Oasis needs to be • Timely • Interactive • Collaborative • Personalized • Attractive
Timeline What is the Timeline? • Rollout date set 45 days away! • Set strict time schedule • Set goals • Realistic within time constraints • Phase rollout • Weekly meetings • Get firm commitments from decision-makers
Players Who’s Doing What? • Build a team: • Develop partnerships: HR, IT, PR • Know who decision-makers are and what drives them Oasis Team IT Consultant
Additional Contributors: Facilities Deal Teams Legal Investor Relations Accounting Executive Team-OOC, OOP, CEO Engineering International Offices Structure Team Structure Oasis Team IT Consultant 1 Director 1 Manager 1 Sr. Spec. 1 Admin HR PR
Oasis A Look At Oasis
Application How Do We Apply KM? • Communities • Dow Jones Intranet Toolkit • Proactive Content Gathering Process • Computer-based Training • Decentralized Content Contribution Model Key: All of these activities promote participation and activity on the part of the user
Content What is a Distributed Content Contribution Model? Staging Area Production Server • Benefits • Roles • History / editions Edition Submit Work Area 1 Submit Work Area 2