1 / 14

Comprehensive Overview of Quality Assurance Frameworks in Higher Education

Quality assurance (QA) reflects the systematic actions essential for ensuring confidence in a product or service's quality. Defined by B.G. Dale in 1994, QA integrates key management strategies emphasizing structured processes, responsibilities, and resources. In academia, QA comprises various elements including awareness, technology understanding, and support systems. Effective models incorporate Key Performance Indicators (KPIs) across departments, emphasizing both top-down and bottom-up approaches for continuous improvement. Ultimately, robust QA fosters accountability and enhances outcomes, pushing institutions towards excellence.

basil
Télécharger la présentation

Comprehensive Overview of Quality Assurance Frameworks in Higher Education

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Quality assurance is defined as : “ All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.” nd B.G. Dale, 1994 2 ed. P. 333 • This means good management

  2. A quality system is defined as : “ The organizational structure, responsibilities, procedures, processes and resources for implementing quality management.” B. S. 4778, p. 334

  3. Structure • QT 4: University • QT 3: Academic Affairs • QT 2: Faculty • QT 1: Department

  4. Process • Create an awareness • Try to understand the technology together • Provide with the “how” of things • Give support and encouragement

  5. Concept AuQS 2000 • Contexts • Inputs • Processes • Outputs • Outcomes

  6. Quality Cycle • Plan • Do • Check • Action

  7. Model 1: For 10 Undergraduate Schools…9 KPIs Key Performance Indicators (KPIs) • Model 2: For Graduate School…5 KPIs • Model 3: For Supporting Units…4 KPIs

  8. SAR • Individual SAR • Department SAR • Faculty SAR • University SAR

  9. Self management of each team - time - pace - methodology Strategies • Top management involvement • Consultation • Concentrate on the KPIs that are • critical to quality.

  10. Provide information - internet - Notice Board - Regular IQA Strategies (cont’d) • Reduce the burden of paper work • Create quality network • Integrate different aspects of university • life into one.

  11. 1. Top-down approach Two Approaches to Quality Improvement 2. Bottom-up approach

  12. Two main purposes of QA: Accountability Improvement / Enhancement Observation • The best quality assurance process in • the world do not guarantee good outcomes. • The quality audit and assessment exercises • must be able to influence institutional practices. • The “Quality Report” would be the sum total • of quality documentation produced by the • institution on an annual basis.

  13. Chances to success is to take all the steps necessary Will you stare up the steps or step up the stairs ?

More Related