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Unit 8 Date of Delivery, Shipping, and Insurance

Unit 8 Date of Delivery, Shipping, and Insurance. In this unit, you will: A. Review delivery, shipment and insurance information. B. Learn and understand conversations about delivery and insurance. C. Learn how to express post, delivery, and insurance needs. WARM-UP LISTENING. Section A

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Unit 8 Date of Delivery, Shipping, and Insurance

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  1. Unit 8 Date of Delivery, Shipping, and Insurance In this unit, you will: • A. Review delivery, shipment and insurance information. • B. Learn and understand conversations about delivery and insurance. • C. Learn how to express post, delivery, and insurance needs.

  2. WARM-UP LISTENING • Section A • Directions:You will hear 5 sentences. Listen to each sentence, and then decide • what the best response should be. • 1. a. All right. We will act right now. c. We don’t send parcels. • b. We can ship it slowly. d. OK! We will handle it with care. • 2. a. It’s nothing serious. c. Yes, you can do so. • b. I’m afraid it won’t be until the middle of May. d. Take your time, please. • 3. a. How can I make sure of it? c. How much insurance do I need? • b. Sorry, I don’t know its value. d. They are valuable papers. • 4. a. Good, it seems large but it is quite light. c. I have six pieces. • b. What is the size of the item? d. Don’t worry about the weight. • 5. a. I don’t think tomorrow is a good time. c. Is that the latest you can get? • b. We will try to get there on time. d. Relax, it will get there! Key

  3. WARM-UP LISTENING • 1. I need this delivered as soon as possible. • a. All right. We will act right now.c. We don’t send parcels. • b. We can ship it slowly. d. OK! We will handle it with care. • 2. I wonder whether you can make the shipment in April. • a. It’s nothing serious. c. Yes, you can do so. • b. I’m afraid it won’t be until the middle of May. d. Take your time, please. • 3. That’s a valuable package. Make sure to have it insured! • a. How can I make sure of it? c. How much insurance do I need? • b. Sorry, I don’t know its value. d. They are valuable papers. • 4. We determine the price for shipping based on the weight of the item. • a. Good, it seems large but it is quite light. c. I have six pieces. • b. What is the size of the item? d. Don’t worry about the weight. • 5. We need it there by tomorrow night at the latest. • a. I don’t think tomorrow is a good time. c. Is that the latest you can get? • b. We will try to get there on time. d. Relax, it will get there!

  4. WARM-UP LISTENING • Section B • Directions:You will hear 5 short dialogues. After each dialogue, you will hear a • question. Both the dialogues and the questions will be spoken two times. • After listening to the dialogue and the question, choose the correct • answer from the four choices.

  5. WARM-UP LISTENING Key • 1. a. The woman is asking the man the way. • b. The man thinks the job is quite easy. • c. The man has to go a long way to do the job. • d. The man will ride a bike to finish the job. • 2. a. Before the end of June. c. Before the end of the year. • b. Three months later. d. Before September. • 3. a. Paying for his meal. c. Paying extra for shipping. • b. Arranging to pick up an order himself. d. Delivering mail. • 4. a. How to send a package. • b. How to have her package insured. • c. How much she should pay for her package. • d. Where her package is. • 5. a. He can’t meet the woman’s requirement. • b. The date of delivery has not been decided. • c. He agrees to make an earlier delivery. • d. He agrees to offer a free delivery.

  6. WARM-UP LISTENING • 1. W: You can deliver this by hand, can’t you? • M: No problem—this is just across the street. • Q: What can we learn from the dialogue? • a. The woman is asking the man the way. • b. The man thinks the job is quite easy. • c. The man has to go a long way to do the job. • d. The man will ride a bike to finish the job. • 2. M: How long does it usually take you to make delivery? • W: As a rule, we deliver an order within three months after we receive the covering letter. • Q: If the woman’s company receives the covering letter of an order on June 1, when will they make the delivery? • a. Before the end of June. c. Before the end of the year. • b. Three months later. d. Before September.

  7. WARM-UP LISTENING • 3. W: If you want it delivered tomorrow, you will have to pay extra shipping charges. • M: Sure, no problem. Just add it to the bill. • Q: What’s the man doing? • a. Paying for his meal. c. Paying extra for shipping. • b. Arranging to pick up an order himself. d. Delivering mail. • 4. W: This package hasn’t arrived yet! • M: I am sorry, wait a moment while I track your package using the tracking code. • Q: What does the woman want to know? • a. How to send a package. • b. How to have her package insured. • c. How much she should pay for her package. • d. Where her package is.

  8. WARM-UP LISTENING • 5. W: You may know that time of delivery is a matter of great importance to us. • M: I’m very sorry. We can’t advance the time of delivery. • Q: What does the man mean? • a. He can’t meet the woman’s requirement. • b. The date of delivery has not been decided. • c. He agrees to make an earlier delivery. • d. He agrees to offer a free delivery.

  9. Read and memorize the following expressions. Domestic Shipping Height Length Girth Weight International Shipping Tracking Number Customs Customs Declaration Form Container BASIC SKILLS

  10. Delivery Trace a package Track a package Delivery date Confirmed delivery Tracking code Estimated Time of Delivery (ETD) Mail Service Express Registered Airmail Economy Insured BASIC SKILLS

  11. Insurance Reimburse Value Sentimental value Replacement value Deductible Means of Delivery Air service Freight train Cargo ship Mail route Messenger BASIC SKILLS

  12. LISTENING COMPREHENSION • Section A • Directions:Listen to the conversation. Then mark the answer you think is best. • The conversation will be spoken two times. • Words & Expressions • track v.跟踪，追踪 • freight n.货运，货物 • website n.网站 • trace v.追踪，查找 • package n.包裹

  13. LISTENING COMPREHENSION • 1. What are the man and the woman talking about? • a. Finding a missing package. c. Access to the Internet. • b. A new mailing address. d. The tracking number. • 2. What’s wrong with the package? • a. The man sent it to the wrong address. c. The tracking number for it is wrong. • b. It has been badly damaged. d. It hasn’t arrived yet. • 3. What would the man like the woman to do? • a. To give him a new package. c. To trace the missing package. • b. To return his money. d. To return his package. • 4. Why can’t the man trace the package himself? • a. He doesn’t have any time. c. He doesn’t have Internet access. • b. He doesn’t know the tracking number. d. He doesn’t know how. • 5. What does the woman discover at last? • a. She finds that the man is making trouble. • b. She finds the package was just delivered. • c. She finds the package has not arrived. • d. She finds the tracking number is wrong. Tape Script Key

  14. LISTENING COMPREHENSION Key • MAN: I’m trying to track a package we sent last week. It should have arrived in San Francisco by freight two days ago! • WOMAN: Sir, have you tried to track the package through our website? • MAN: No, I haven’t. • WOMAN: Well, I’d be happy to direct you to our Internet site where you can trace it for yourself. • MAN: No, I don’t have access to the Internet. Please trace it for me. • WOMAN: No problem, sir. Just give me the tracking number and I will trace it for you. • MAN: Thank you. It’s tracking number 37854672. • WOMAN: One moment, please. Our records show that it was delivered to India last week. • MAN: What? Impossible! That has to be the wrong package. My name’s Leo, and I was sending it to San Francisco.

  15. LISTENING COMPREHENSION Key • WOMAN: The names don’t match. Let’s try that number again. Was it 37845672? • MAN: No, it was 37854672. And it wasn’t going to India! • WOMAN: I apologize, sir. Our records show a confirmed delivery to 230 Paloma Way just five minutes ago. • MAN: Whew! That’s good news! Thank you very much! • WOMAN: It’s my pleasure.

  16. LISTENING COMPREHENSION Tape Script • 1. What are the man and the woman talking about? • a. Finding a missing package. c. Access to the Internet. • b. A new mailing address. d. The tracking number. • 2. What’s wrong with the package? • a. The man sent it to the wrong address. c. The tracking number for it is wrong. • b. It has been badly damaged. d. It hasn’t arrived yet. • 3. What would the man like the woman to do? • a. To give him a new package. c. To trace the missing package. • b. To return his money. d. To return his package. • 4. Why can’t the man trace the package himself? • a. He doesn’t have any time. c. He doesn’t have Internet access. • b. He doesn’t know the tracking number. d. He doesn’t know how. • 5. What does the woman discover at last? • a. She finds that the man is making trouble. • b. She finds the package was just delivered. • c. She finds the package has not arrived. • d. She finds the tracking number is wrong.

  17. LISTENING COMPREHENSION • Notes for Language and Culture • 1. by freight（海运、空运或陆运的）货运（to transport goods by ships, planes, trains or lorries） • 2. have access to the Internet有上网的条件。“access to sth.”的意思是“机会，条件”。例如： • · The hacker has gained access to the company’s computer system. 黑客侵入了公司的电脑系统。 • · Reporters were denied access to the soccer star. 记者们被挡住，无法见到足球明星。 • 3. tracking number包裹号(the number automatically assigned to every package to identify and trace it as it travels to its destination)。在邮寄包裹后，可以通过包裹号查询是否已经送达目的地。现在随着科技的发展，人们已经可以通过网络的方式查询了。

  18. LISTENING COMPREHENSION • Section B • Directions: Listen to the conversation. Then decide if the sentences below are • true or false. Mark the correct answer with a “√”. The conversation • will be spoken two times. • Words & Expressions • packing n.打行李，收拾行囊 • shipping company 航运公司 • Sydney n.悉尼（澳大利亚港口城市） • customs n.海关 • souvenir n. 纪念品 • sentimental a.情感的 • grateful a. 感激的

  19. LISTENING COMPREHENSION • 1. The man is moving abroad. true false • 2. The man will do his packing himself. true false • 3. The shipping company will help get the packing through • both Chinese and Australian customs. true false • 4. It’s a headache for the man to get his shipment insured. true false • 5. Moving is by no means an easy job. true false Tape Script Key

  20. LISTENING COMPREHENSION • WOMAN: How is your packing coming along? All ready for the big move? • MAN: The shipping company will come in tomorrow to give us an estimate on what it will cost to send this lot to Sydney. • WOMAN: Will they deliver it to your home there? • MAN: No, unfortunately not. They will pick it up here, pack it, load it onto the ship, then deliver it to customs in Australia. We have to make arrangements for delivery after that ourselves. • WOMAN: That sounds complicated! • MAN: It really is. It’s nice that they’re packing it for us, and getting it through Chinese customs, but once it’s in Australia … • WOMAN: Then it’s your headache! Are you planning on insuring this shipment? • MAN: That’s another headache. It’s mostly photographs and souvenirs. How can you put a price on memories? Key

  21. LISTENING COMPREHENSION • WOMAN: It’s hard to put a price tag on sentimental value, isn’t it? • MAN: Absolutely. Moving is hard enough without having to worry about the little things. • WOMAN: At least they’re going to do the packing for you! • MAN: That’s right. I should be grateful for their consideration! Key

  22. LISTENING COMPREHENSION • 1. The man is moving abroad. true false • 2. The man will do his packing himself. true false • 3. The shipping company will help get the packing through • both Chinese and Australian customs. true false • 4. It’s a headache for the man to get his shipment insured. true false • 5. Moving is by no means an easy job. true false Tape Script

  23. LISTENING COMPREHENSION • Notes for Language and Culture • 1.the big move大搬迁 • 2. Then it’s your headache! 这可是件麻烦事！ • 3. put a price tag on …衡量……的价值。“price tag”原本指的是商品上价格标 签，这里引申为“价值”。例如： • · a price tag on happiness 快乐的价值 • · Everything carries a price tag. 任何事都得付出代价。 • 4. I should be grateful for their consideration! 我应感谢他们周到的考虑。

  24. LISTENING COMPREHENSION • Section C • Directions:Listen to the short passage and answer the following questions. The • passage will be spoken two times. • Words & Expressions • claim v.声称 • representative (rep) n.销售代表 • screen n.屏幕 • blank a.空白的 • blink v.闪烁 • sit tight待着不动，守在原地

  25. LISTENING COMPREHENSION • 1. What’s wrong with the woman’s computer? • The screen suddenly while she was working on the computer. • 2. What did the woman want thecomputer customer service department to do? • She wanted them to bring her . • 3. When did the computer stop working? • It stopped working when the building’s . • 4. What did the delivery man do after he got to the woman’s office? • After entering the office, he began to her computer. • 5. What did the delivery man think of the woman? • He thought she was to have a computer. Tape Script Key

  26. LISTENING COMPREHENSION • A secretary phoned the customer service of a computer company, insisting that they bring her a new computer immediately. She claimed her computer had died and wouldn’t work. The customer service representative tried to find out what was wrong: the secretary explained that she was working on the computer when the screen went blank. Nothing she did would start the computer again. She was asked to press the start button. It didn’t work. She was asked if there were any blinking lights on the monitor. Nothing. Then an idea came to the customer service rep. • “When did the computer stop working?” he asked. “Oh,” the secretary said, “As soon as the lights went out in the whole building!” “I know your problem,” said the rep. “Just sit tight, and someone will be there within an hour to fix it.” Sure enough, one hour later, a delivery man from the computer company entered the office. He went over to the secretary’s desk and began to pack up her computer. “Are you bringing me a new computer?” she asked excitedly. “No,” he replied. “I’m taking this one back. Anyone who thinks the computer is broken just because the power is out is too stupid to have a computer.” Key

  27. LISTENING COMPREHENSION • 1. What’s wrong with the woman’s computer? • The screen suddenly went blank while she was working on the computer. • 2. What did the woman want thecomputer customer service department to do? • She wanted them to bring her a new computer. • 3. When did the computer stop working? • It stopped working when the building’s lights went off. • 4. What did the delivery man do after he got to the woman’s office? • After entering the office, he began to pack upher computer. • 5. What did the delivery man think of the woman? • He thought she was too stupid to have a computer. Tape Script

  28. COMPOUND DICTATION • Section A • Directions: Write down the sentences that you hear. The sentences will be • spoken three times. • 1. ____________________________________________________ • 2. ____________________________________________________ • 3. ____________________________________________________ • 4. ____________________________________________________ • 5. ____________________________________________________ Key

  29. COMPOUND DICTATION • 1. I’d like to know the first available time that you can deliver my order. • 2. What’s the fastest way that this order can get to my new customer? • 3. That shipment will be made no later than the first half of June. • 4. I am going to insure this package for its full value. • 5. We’ll try our best to advance the shipment to September.

  30. COMPOUND DICTATION • Section B • Directions: Listen to the passage and fill in the blanks with the missing words. • The passage will be spoken two times. • If you are going to _____________ in the post office, remember the following tips. First of all, make sure your package is securely _____________. Long ago, all postal packages had to be tied in string; now many countries will not accept a string-wrapped bundle! Check the _____________, as well as those of the country it is going to. Know the _____________ limits too. Girth is a measurement some post offices enforce. Make sure you have the full delivery and return addresses _____________. Sometimes packages don’t reach their _____________, and are returned. You have a better chance of getting your package delivered safely if you follow these simple rules. One more thing: think about _____________ the package too. Key

  31. COMPOUND DICTATION • If you are going to send a package in the post office, remember the following tips. First of all, make sure your package is securely fastened. Long ago, all postal packages had to be tied in string; now many countries will not accept a string-wrapped bundle! Check the local requirements, as well as those of the country it is going to. Know the weight and size limits too. Girth is a measurement some post offices enforce. Make sure you have the full delivery and return addresses printed clearly. Sometimes packages don’t reach their destinations, and are returned. You have a better chance of getting your package delivered safely if you follow these simple rules. One more thing: think about insuring the package too.

  32. FOLLOW-UP SPEAKING • Section A • I. Listen In and Speak Out • Directions:Listen to the conversation and repeat it sentence by sentence. • Words & Expressions • approximate a.大约的 • cubic meter 立方米 • container n.集装箱

  33. FOLLOW-UP SPEAKING • MAN: We are sending a lot of stuff home to Australia. Can you tell me the best way to send it? ① • WOMAN: Let’s start by finding out how much you need to send. ② Can you tell me the approximate weight or size? • MAN: Mmm, it’s quite a lot, about five cubic meters. • WOMAN: Well, in that case, sending it by cargo boat is much, much cheaper than sending it by air! • MAN: Really? • WOMAN: Yes, acontainer on a ship is usually much less expensive than air freight. ③ You will need to have the shipment go through customs in both places, however. • MAN: What can I send through customs? ④ I’ve never done that before. • WOMAN: You can get that information on the customs forms themselves. Basically, you can send any material goods that are not harmful or dangerous.

  34. II. Practice Directions: Act out the conversation by using the following expressions. ① Can you tell me the best way to send it? tell me how I can send it? give me some suggestions on sending it? offer me advice on sending it? ② Let’s start out by finding out how much you need to send. First tell me how much you plan to send. First let’s see how much you are going to send. First I want to know how much you’d like to send. ③ Yes, a container on a ship is usually much less expensive than air freight. it’s much cheaper to go by sea than air. going by boat is surely much less expensive than going by air. boats are generally cheaper than airplanes. ④What can I send through customs? Can you tell me what I can and can’t send through customs? What items are prohibited by customs? What’s OK to send through customs? FOLLOW-UP SPEAKING Sample

  35. FOLLOW-UP SPEAKING • III Sample Conversation • MAN: We are sending a lot of stuff home to Australia. Can you tell me how I can send it? • WOMAN: First tell me how much you plan to send. Can you tell me the approximate weight or size? • MAN: Mmm, it’s quite a lot, about five cubic meters. • WOMAN: Well, in that case, sending it by cargo boat is much, much cheaper than sending it by air! • MAN: Really? • WOMAN: Yes, it’s much cheaper to go by sea than air. You will need to have the shipment go through customs in both places, however. • MAN: Can you tell me what I can and can’t send through customs? I’ve never done that before. • WOMAN: You can get that information on the customs forms themselves. Basically, you can send any material goods that are not harmful or dangerous.

  36. FOLLOW-UP SPEAKING • Section B • I. Listen In and Fill Out • Directions: Listen to the conversation and fill in the blanks with the missing • words, consulting the useful expressions in the box if you have difficulty. • Words & Expressions • specify v.明确规定 • multi- （构成名词和形容词）多个，许多 • lining n.衬里，内衬 • PVC聚氯乙烯 • custom make 定制

  37. FOLLOW-UP SPEAKING Key • MAN: OK, _________________①Item number 8, 50 units, to be delivered sometime next week. • WOMAN: Well, I’m not sure. Don’t you think 50 units _________________② • MAN: It’s up to you to decide. _________________ how much business you do.③ • ① … let’s examine your order. • … let’s go over your order. • … let’s talk about your order. • … let’s have a look at your order. • ②… is not a big enough order? • … is too small of an order? • … is kind of a small order? • … is too small of an amount? • ③ I can’t really comment on … • It’s really not proper for me to say anything about … • I really have no right to say yes or no to … • I am not in a position to make a comment on …

  38. FOLLOW-UP SPEAKING Key • WOMAN: You’re right. Now that I’m thinking about it, I want to double the order. • MAN: OK, so now it’s item number 8, 100 units, to be delivered sometime next week. • WOMAN: That’s right. _________________④I’d like it if they were all pink. • MAN: Ma’am, item number 8 is multi-colored. You need to order item number 9 if you want it in pink. • WOMAN: Oh, _________________⑤ Let’s just keep it multi-colored. • ④ Did I state the color in detail? • Did I say the color I preferred? • Did I tell you what color I want? • Did I specify a color? • ⑤ I have given you so much trouble today. • I’m really troublesome today. • I’m so much trouble for you today. • I have bothered you so much today.

  39. FOLLOW-UP SPEAKING • MAN: OK, let’s go over your order.①Item number 8, 50 units, to be delivered sometime next week. • WOMAN: Well, I’m not sure. Don’t you think 50 units is kind of a small order?② • MAN: It’s up to you to decide. I can’t really comment on how much business you do. ③ • WOMAN: You’re right. Now that I’m thinking about it, I want to double the order. • MAN: OK, so now it’s item number 8, 100 units, to be delivered sometime next week. • WOMAN: That’s right. Did I specify a color?④I’d like it if they were all pink. • MAN: Ma’am, item number 8 is multi-colored. You need to order item number 9 if you want it in pink. • WOMAN: Oh, I’m so much trouble for you today.⑤ Let’s just keep it multi-colored.

  40. FOLLOW-UP SPEAKING Sample • II. Practice • Directions: Act out the conversation by using the following information. • ① Size 40, 60 pairs in blue, to be delivered in two days • blue shoes are the fashion now • what people like • change the color to black • the lining • made of cotton • the pattern you ordered is made of PVC • You need to order another model if you want it made of cotton. • the original model • ② Type S2 electric fan, 100 units with plastic fans, to be delivered by ship • plastic fans will be less durable • the product quality

  41. FOLLOW-UP SPEAKING Sample • change to the type with metal fans • the fan size • of 12 inches • the type you ordered is of 16 inches • You need to order Type S1 if you want it with 12-inch metal fans. • change to Type S1 • ③ IBM ThinkPad T43 notebook, 40 units, to be delivered by air • the CPU of this model is not fast enough • Intel’s CPU performance • change to a more advanced model, say, ThinkPad R64 • the LCD screen • they come with a wide-screen LCD • model R64 only comes with a normal-sized screen • We can custom make a special model for you, though. • I can’t wait to see our custom-made notebooks!

  42. FOLLOW-UP SPEAKING • III. Sample Conversation One • MAN: OK, let’s go over your order. Size 40, 60 pairs in blue, to be delivered in two days. • WOMAN: Well, I’m not sure. Don’t you think blue shoes are the fashion now? • MAN: It’s up to you to decide. I can’t really comment on what people like. • WOMAN: You’re right. Now that I’m thinking about it, I want to change the color to black. • MAN: OK, so now it’s size 40, 60 pairs in black, to be delivered in two days. • WOMAN: That’s right. Did I specify the lining? I’d like it if they were all made of cotton. • MAN: Ma’am, the pattern you ordered is made of PVC. You need to order another model if you want it made of cotton. • WOMAN: Oh, I’m so much trouble for you today. Let’s just keep the original model.

  43. FOLLOW-UP SPEAKING • III. Sample Conversation Two • MAN: OK, let’s go over your order. IBM ThinkPad T43 notebook, 40 units, to be delivered by air. • WOMAN: Well, I’m not sure. Don’t you think the CPU of this model is not fast enough? • MAN: It’s up to you to decide. I can’t really comment on Intel’s CPU performance. • WOMAN: You’re right. Now that I’m thinking about it, I want to change to a more advanced model, say, ThinkPad R64. • MAN: OK, so now it’s IBM ThinkPad R64 notebook, 40 units, to be delivered by air. • WOMAN: That’s right. Did I specify the LCD screen? I’d like it if they come with a wide-screen LCD. • MAN: Ma’am, model R64 only comes with a normal-sized screen. We can custom make a special model for you, though. • WOMAN: Oh, I’m so much trouble for you today. I can’t wait to see our custom-made notebooks!

  44. 制作：译林出版社高等英语事业部

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