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Expanding Call to Change: Comprehensive Problem Gambling Help Line Services

The Call to Change (C2C) program, developed by Marie Apke and Matt McCreary, provides expanded help line services aimed at addressing problem gambling across 12 states. With 24/7 access to masters-level certified gambling counselors, C2C has received over 150,000 calls since its inception in 1996. Funded by UCLA in 2006 and supported by OPG in 2010, the program has proven effective, offering services to co-gamblers and concerned others. Join us in our mission to connect clients with the support they need to change their lives.

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Expanding Call to Change: Comprehensive Problem Gambling Help Line Services

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  1. Expanding Help Line Services Call to ChangeC2C

  2. Marie Apke & Matt McCreary • Bensinger, DuPont & Associates (BDA) • Problem Gambling Help Line Provider for 12 States • 24/7 Masters Level Certified Gambling Counselors • Over 150,000 help line calls since 1996 • Problem Gambling Training & Research Introduction

  3. CAll To Change (c2C) Foundation

  4. Expanded Help Line Services

  5. Purpose

  6. UCLA funded pilot research program in 2006 • Results of research indicated: • As effective as face to face in retention • OPG Funded C2C in 2010 • Scarce resources • Now expanded resources Initiation of C2C in California

  7. Entry into C2c

  8. INCLUSION CRITERIA

  9. C2C Exclusion Criteria

  10. Change goal options

  11. Initial Assessment

  12. Clinical Methodology

  13. California C2c Data – 7/2010 to 2/2012

  14. Designed for 2 types of clients • Co-Gamblers • Primary person impacted by gambler’s behavior • Concerned Others • Secondary impact • 52 Sessions- 15 Clients Family C2C

  15. Continue to monitor goal of connecting Contemplation clients into face to face counseling Feedback from therapists working with former C2C clients Questions???

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