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North Suburban Library System

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  1. Knowledge Management at the Library Christina Stoll Knowledge Management Specialist Debbie Taylor Electronic Resources Project Manager North Suburban Library System

  2. Agenda • Introduction • Our KM Process • Goals, Objectives and Outcomes • Pilot Projects • Staff Video – Our Success Stories • Questions and Answers

  3. Introduction • North Suburban Library System • Non-profit and state funded organization • Association of over 650 library members • Provide services from Continuing Education and grant assistance to leadership and innovation • http://www.nsls.info • Learning Organization • Foundation of our KM Initiative • Team based work structure

  4. Our KM Definition • To capture, share and transfer our organizational knowledge to connect our members and employees to each other, to meaningful content and to NSLS.

  5. Process • NSLS and KM meet • KM and Librarianship connection • KM possibilities and potential for libraries • KM Team formed • Consultant assistance • APQC - American Productivity and Quality Center • http://www.apqc.org • Analysis of NSLS’s knowledge use • Knowledge gaps located • KM recommendations for filling knowledge gaps

  6. Goal and Outcomes • Overall goal (vision statement) • Objectives - start internal then take KM to members • Outcomes reached • Knowledge sharing among NSLS staff • Awareness and education of staff and members about KM • Capturing and making knowledge retrievable is already taking shape • Expected Outcomes • Increasing NSLS’s effectiveness, efficiency, and level of service to members

  7. Pilot Projects • Yellow Pages • Internal directory of staff experts on particular topics • Allows staff to more efficiently help our member libraries • Future plans are to include member experts in the directory • Consulting Knowledge Base • Recordable, retrievable, and searchable knowledge base of • staff consultations with members • Increase the level of service to members and prevent • duplication of work • Identifying additional member needs • Online Community Networks and Communities of Practice • Using COP practices on our established networking groups • Three pilot groups testing in-house developed software

  8. Supporting Projects • Hot Washes • What went right, what went wrong, and what were the lessons learned • Guidelines and a standard form were created for staff • Hot Washes will be archived on staff Intranet • Meeting Enhancements • Examine the current function of staff meetings • Create basic ideas that will enhance the sharing, capturing, and use of knowledge • Intranet and Staff Shared Directory • Foundation of all pilot projects and for capturing, accessing, and using knowledge • Renovation of the Intranet and shared directory

  9. Our Story • Our KM success stories • Staff video • What’s New in Libraries – Library Cable TV series

  10. Conclusion Future KM Plans Questions and Answers Contact Information: North Suburban Library System http://www.nsls.info Christina Stoll, MLIS cstoll@nsls.info Debbie Taylor, MLS dtaylor@nsls.info

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