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Enhancing Access to Walk-In Behavioral Health Services in Frederick County

The Behavioral Health Services at Frederick Memorial Healthcare System aim to reduce inappropriate ED visits by providing accessible mental health care. Funded by CHRC and staffed with professionals, the service operates 50 hours a week. The initiative is a response to findings from the Mental Health Association's surveys and plans, addressing gaps in local mental health services. The goal is to connect patients with the right services in the right locations and improve community wellness through coordinated care. Testimonials reflect the positive impact of accessible mental health services.

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Enhancing Access to Walk-In Behavioral Health Services in Frederick County

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  1. WALK-IN BEHAVIORAL HEALTH SERVICES Frederick Memorial Healthcare System Mental Health Association of Frederick County Presented to the CHRC Western Maryland Regional Forum September 29, 2014

  2. BACKGROUND 2002 – Mental Health Association’s Strategic Plan 2006 – Frederick Mental Health Provider Council Survey of Need 2011 - State Health Improvement Plan, Goal #34 2012 – Local Health Improvement Plan May 2014 – ‘Soft’ Opening of Service

  3. BACKGROUND (con’t) Funded by CHRC, Core Service Agency, Frederick Memorial Healthcare System Open 50 hours/week, 7 days/week Staffing: LCSW-C Director, Crisis Specialists, Evening Receptionist

  4. GOAL: REDUCE ‘INAPPROPRIATE’ BEHAV IORAL HEALTH ED VISITS Analyzed behavioral health ED visit discharge codes Determined which patients could have been served elsewhere Expressed this number as percentage of total behavioral health ED visits 59% of behavioral health ED visits potentially ‘inappropriate’

  5. EXPERIENCE TO DATE

  6. EXPERIENCE TO DATE

  7. EXPERIENCE TO DATE

  8. EXPERIENCE TO DATE

  9. EXPERIENCE TO DATE

  10. FMH’S EXPECTATIONS Ensure that mental health patients receive the right services at the right location Coordinate with community partners to maintain the wellness of our mental health patients Increase resources available to these patients Know that MHA is providing a level of service to these patients that is appropriate based on their needs

  11. “It’s great to have something so accessible. The idea of going to a big hospital was too much. This was like going to a friend’s house.” ---Walk-in Client

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