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This document explores the critical trends and concerns faced by Chief Information Officers (CIOs). Key topics include the importance of effective cost management, the necessity of maintaining a single-customer view for enhanced service delivery, and the escalating challenges of privacy and data security. Additionally, it highlights the growing significance of e-enabled business and government operations, along with the pressing shortages of skilled workers and knowledge capital (intellectual property) in today's digital landscape.
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1. 1 Importance Of This Class Top trends (concerns) of CIOs: Cost management “Single-customer” view Privacy & data security E-enabled business (and government) Shortage of skilled workers Shortage of knowledge capital (IP)