Water Services Trust Fund The Urban Projects Concept (UPC) Launch of the 5 th Call Projects Thursday 26 th July, 20

1. Water Services Trust Fund The Urban Projects Concept (UPC) Launch of the 5th Call Projects Thursday 26th July, 2012 (Laico Regency Hotel) Eng. Jacqueline K. Musyoki (Mrs.) OGW CEO, Water Services Trust Fund

2. About the Water Services Trust Fund (WSTF) • The WSTF has 3 main funding windows: • The urban window: UPC (Urban Projects Concept) • The rural window: CPC (Community Project Cycle) • The water resources window: WRUA Development Cycle (*) • Other key WSTF programmes: • The GoK-UNICEF-WASH Programme • Aid on Delivery (AoD) and Output-based Aid (OBA) • MTAP (Medium-Term ASAL Programme) (**) • WSTF works with the Water Services Board & Water Service Providers • ___________________________________________________________________________________________________ • (*) WRUA = Water Resources Users Association • (**) ASAL = Arid and Semi-Arid Lands

3. The partners of the WSTF

4. Impact of the 5 Calls for Proposals

5. What are our main challenges? • Challenges faced during project planning(proposal preparation): • Wrong technical solutions for the right areas (e.g. water kiosks where people are best served by yard taps) • Poor siting of infrastructure (across the road, no customers, etc.) • No. of kiosks not aligned to expected demand (too many kiosks means unsustainable operation) • Wrong target areas (rural areas, although the UPC is our urban window)

6. What are our main challenges? • Challenges faced during project implementation: • Procurement process not transparent and delays are common • Poor quality of works (caused by workmanship & theft of cement) • Shortcuts: Technical drawings are not followed • Shortcuts: Use of poor quality materials that are not in the BoQ • No mainstreaming(hand washing, proper water storage, HIV/AIDS) • Poor accounting for funds & poor quality of reports • Unapproved change of scope • No timely completion of works • No 100% completion of works (plumbing, landscaping, snag list) • No branding

7. UPC Projects – Bad Examples

8. What are our main challenges? • Challenges faced during project operation: • Low WSP commitment & no presence of some WSPs in project areas • As a result: • No meter readings are carried out • No billing • Poor quality of customer care • Lack of supply of water • No maintenance and repair • Vandalism & illegal connections • Conclusion: The WSP has no real presence on the ground !!

9. What are our main challenges? • Challenges faced during project operation • The downward spiral: • No supply of water and no billing • No revenue • WSP staff has no interest in carrying out O & M works • Gradual neglect & dilapidation of infrastructure • Pro-poor WSS is seen as a loss maker • Low income urban areas are seen as a nuisance • No supply of water and no billing

10. The first 4 Calls for Proposals: Focus on sustainability & operation • Access to safe water and adequate sanitation are human rights & these rights are included in our constitution • Our government & our partners want assurance that all funds are well spent and that all our projects & schemes are sustainable • Continued access implies the sustainable operation of all water supply and sanitation infrastructure • Water companies should move from being only money oriented to being more people & service oriented

11. The first 4 Calls for Proposals: Focus on quality, sustainability & operation • What WSTF expects from WSPs in terms of operation & maintenance of water supply & sanitation schemes: • Repair damage & ensure that all facilities are operated and have water!!! • Extend your services to low income areas and really deliver these services! • Treat the urban poor as your customers • Read meters, deliver bills, disconnect and reconnect customers, process application, etc. • In other words, not only we at the WSTF but also the entire sector expects you to establish a real presence on the ground • All your customers – including the urban poor - have responsibilities and the right to a good service

12. The first 4 Calls for Proposals: Focus on quality, sustainability & operation • What are the gains from supplying the urban poor? • Increased revenue • Less UfW & less water contamination • Improved customer satisfaction and overall image • Contributing to meeting the targets set in Vision 2030 and the MDGs • Respecting the new constitution (access to safe water & adequate sanitation is a human right !)

13. The 5th Call for Proposals: Business Unusual • During the 5th Call there will be no more “business as usual” • In some cases its no more Mrs Nice Woman! • The WSTF will adopt a zero tolerance policy • Align projects to the new constitution (access to safe water, Counties, etc.) • Companies that are unable to manage their WSS infrastructure will not be awarded additional projects!! • Focus on good governance

14. The 5th Call for Proposals: Business Unusual • Project implementation: • The WSTF will not accept: • Irregularities & shortcuts • Poor quality of works • Unnecessary delays or budget overruns • Neglect of community participation • Funding will be withheld immediately and will only be resumed after companies comply • More emphasis on mainstreaming & branding • Mainstreaming: HIV/AIDS prevention, gender, proper transport, storage & use of water; how to use the public sanitation facility (etc.) • Branding is modest (example) but has to be there

15. The 5th Call for Proposals: Business Unusual • What WSTF will do to improve the quality of works and the timely completion of works: • Storage tank and water kiosks : • Storage tanks: The WSTF may decide to manage the funds allocated to the construction of a large storage tank. This to ensure that qualified contractors can handle the job • Water kiosks: If a WSP has proven to be unable to deliver works of good quality the WSTF will stop funding the WSP

16. The 5th Call for Proposals: Our promise • What WSPs can expect from the WSTF: • Project duration was 6 months but will now be 9 months! • WSTF will reward WSPs that perform beyond expectations! • Note: bear in mind that some WSP did manage to complete their projects within 6 months

17. The 5th Call for Proposals: Our Strategy • WSTF M & E Supervision Strategy: • More monitoring visits by WSTF staff (UPC, Quality Assurance, Audit) and stricter controls • The Field Monitors will ensure that: • projects are pro-poor • the right technology is used for the right areas • the quality of works is good & works are completed and on time • the community is involved during all phases of the project • Follow good technical, social & financial advice given by our Field Monitors • The WSTF will replace all Field Monitors who are not performing according to our expectations. • We ask WSP to report on poorly performing FMs

18. The next Calls for Proposals • Project planning: subsequent calls • See the link between proper project planning& sustainable operation • The right solutions for a particular area >> do a good assessment of your market for safe water • Field Monitors can assist WSPs with the preparation of project proposals (they will not write the project proposal for you but they can help you choose the right area, the right technology, the right number, the right approach, etc.) • The WSTF will carry out more Field Appraisals

19. The WSTF claims to be an innovating force in the Sector • Which products & innovations are coming your way? • Updated versions of the toolkits • The MajiData Projects Layer: every kiosk & yard taps is shown • A cheaper, prefabricated & environmentally-friendly bamboo water kiosk • A mobile prefabricated kiosk • Prepaid meters projects (piloted in Nakuru with NAWASSCO & SUWASA) • Plot level sanitation concept & solutions developed by WSTF (to be piloted in OngataRongai, Embu & Nakuru) • A documentary made by a youth group from Mathare • More capacity building programmes (e.g. for WSP informal settlements units) • More field visits • Meetings with contractors

20. Thank you!