Sun Country Cancellation Policy

1. Sun Country Cancellation Policy At Sun Country Airlines, we understand that sometimes plans change and flights have to be cancelled. We want to make sure that you have all the information you need in order to make a smooth and successful transition. That is why we created this comprehensive guide to flight cancellations at Sun Country Airlines. Flight Cancellations: When Can They Happen? In order to keep our fares low for our customers, we try to minimize the number of cancelled

2. flights at Sun Country Airlines. Unfortunately, there are some circumstances beyond our control that occasionally result in delays or cancellations. These include inclement weather, aircraft maintenance issues, air traffic control system issues, and more. Although we do our best to minimize the number of delays and cancellations at Sun Country Airlines, we apologize in advance for any disruptions to your trip that may occur.

3. What Will Happen When I Arrive at the Airport for My Scheduled Flight?

4. If you are scheduled to fly on a Sun Country Airlines flight and you arrive at the airport and your flight has been delayed or cancelled, there are a few steps you can take. We recommend that you check-in as soon as possible so that we know you are still coming on board. Our check-in counters are located right outside the baggage claim area at our airport terminals. Check-in typically opens two hours prior to your scheduled departure time. After check-in, we recommend that you look for any announcements that are posted near the gates where our flights are departing. Announcements about gate changes and other important information will be posted here throughout the day, so it is important to stay up-to-date by checking frequently for updates. Sun country cancellation policy is as follows: refund or rebooking available when Cancelled flights not replaced on another airline and Cancellation Reasons:- 1- Major weather events and airport closures2- Mechanical failure of an aircraft3- Security concerns4- Crashes5- Collisions6- Strikes7- Duty crew shortages8-

5. Insufficient number of passengers to operate a flight9- No clear alternate airports10- Hazardous travel conditions11- Passenger illness12- Acts of God13- Unforeseen circumstances14- Military emergencies15- Operational control17- Limited or no alternative carriers for the affected route18- Operator’s discretion19- Decisions made by other airlines operating the same routes20- Route unavailable due to scheduled maintenance21- Disruptive passenger behavior22- Passenger refusal to comply with flight safety rules23- Civil disobedience24- Missing or lost tickets25- Airline name change26- Employees strikes27- Delay of long-haul flights due to late arrival of connecting flights28- Seat assignments29- Crew members on vacation30- Changes to operational procedures31- Air traffic control instructions32- Technical issues33- Adverse weather conditions34- Localised disruption - such as industrial action35- Flyways blocked by foreign aircraft36- Closed borders or airfield37- Personnel shortage38- Loss of revenue on cancelled flights39- Flight restrictions40- Suspension of services41- Non-conforming

6. security requirements42- Customer database system error43- Other unforeseen circumstances44- Airport operation issues45- Aircraft damage46- Terminal/facility damage47- Network disruption48- Operating leases49- Extra costs resulting from the cancellation50- Forced cancellation of flights51- Consequential loss due to declining demand52- Flight schedule changes53- Carry-on baggage policy54- Transporting wheelchairs55- Capacity adjustment56- Transfer to another plane57- Connecting time delayed58- Extended delays59- Irregular operations60- Aircraft rerouted61- Other disruptions62- Technical Problems63- Departure gate changed64- Force Majeure65- Strike66- Air traffic controllers' strike67- Administrative issues relating to international air transport68- Customs errors69- Computer errors70- General market disruption71- Strategic decisions72- Meteorological problems73- Delayed takeoff74- Ground delay75- Deregulation76- Governmental intervention77- Politics78- Legal liability79- Ship repairs80- Pilot Error81- Flight cancellations82- Lost baggage83- Equipment failure84- Aircraft

7. hijacking85- International treaty violations86- Abnormal weather87- Regional unrest88- Insufficient Maintenance89- Landing in wrong airport90- Hijacked/hijacked attempts91- Poor scheduling92- Volcanic ash eruption93- Pilot illness94- Uncooperative passengers95- Global Economic Recession96- Drug trafficking97- Acts of Terrorism98- Failure to comply with safety regulations99- Disruptive passenger behavior100- Lack of support equipment. Sun country cancelled flights for customer convenience reasons under the specific conditions as listed below: Cancellation policy applies with the following exceptions: 1) The ticket is refundable according to the individual airline's policies, or 2) The ticket value has been used on a future flight and is no longer valid, or 3) A routing that is 250 miles or more is required, or 4) The individual states whose governments have not released all taxes. This policy applies regardless of whether the cancellation is voluntary or involuntary on the part of the customer. Transportation officials will strictly enforce this policy and encourage

8. customers to adhere to the following guidelines: Travel Insurance is highly recommended prior to purchasing a ticket for any trip; Weather issues are not covered under this policy; Only ticketed passengers are eligible for a refund; Refunds will be given according to the original form of payment less a $25 processing fee per ticket; No cash or check refunds will be given. No partial refund will be made on tickets that were purchased as part of a group rate promotion. Sun country cancellations occur for various reasons as outlined below: Adverse weather conditions such as lightning storms, thunderstorms, hailstorms, blizzards, ice storms, and hurricanes are often the cause for a Sun Country flight to be cancelled or delayed. Customers should check with the Sun Country website for additional information regarding the weather at the destination city prior to departure. Equipment failures are also a major cause of Sun Country flight cancellations. Engine malfunctions are the most common type of mechanical failure associated with an aircraft. If an aircraft encounters a mechanical issue

9. during flight, it is likely to be diverted to the nearest airport where the necessary repairs can be made. Air traffic control (ATC) delays are another common cause of Sun Country flight cancellations. ATC is the organization responsible for overseeing air traffic at airports throughout the country. Delays at an airport can typically be attributed to a number of different factors including heavy traffic at the airport, weather problems, and other mechanical issues that cause flights to be delayed. Flight safety incidents are also a common reason for Sun Country flight cancellations. When a flight to or from an airport becomes involved in a safety incident it is usually suspended until the matter has been resolved and the flight crew feels comfortable that the aircraft is safe to fly again.